Overview
Sterling Order Management orchestrates cross-channel selling and order fulfillment processes across a dynamic business network of customers, suppliers, and partners.
IBM Sterling Order Management provides robust cross-channel functionality that can intelligently broker orders across many disparate systems, provide a global view of all inventory across the supply chain, and help you make changes to business processes based on changing market conditions.
- Orchestrate order fulfillment across the extended enterprise with intelligent sourcing
- Gain a single unified view of all supply and demand
- Proactively detect fulfillment issues across the entire supply chain
- Optimize inventory utilization and reduce operational costs by intelligently sourcing and scheduling orders
- Increase customer satisfaction by providing real-time order visibility through a central order repository
- Improve order fill rates and cycle time through automated and customized fulfillment processes
Brochure
Sterling Order Management (520KB)
Product framework
Product line overview
Gain a single comprehensive view of all supply and demand by consolidating inventory information from internal and external systems
Enable exchange, repair life cycle tracking and improve inventory utilization
Improve customer satisfaction by scheduling product deliveries and associated services at time of sale
Add-on component(s)
Increase sales and improve customer service across multi-store environments
Improve the customer experience by enabling a 360 view of customer activity
Additional products, services and solutions
Products
Provides complete end-to-end visibility of orders, shipments and inventory.
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