Sterling Store

Overview

Click to enlarge IBM Sterling Store is one of the many channel options available for IBM Sterling Order Management that allows you to incorporate your stores into your multi-channel strategies. With Sterling Order Management and the various channel options, you can support all of the ways your customers choose to interact with you – Web, call center, store and field sales – enabling “order from anywhere, fulfill from anywhere” capability.

• Reduce the amount of training needed to support customers
• Increases sales and improve the buying experience by delivering compelling product information to prospects and customers in a store environment
• Grows revenue and keep customers happy by providing alternatives to out-of-stock items
• Drives more store sales by providing multi-store inventory checks and alternative store merchandise pick-up
• Increases margins by improving store personnel efficiency through better order and inventory visibility

Features

• Provide store associates a cross-channel view of all customer interactions
• Support in-store pickup, home delivery and shipping as three distinct fulfillment methods supported at an order line level
• Save the sale by offering customers alternatives to out of stock items
• Support multiple payment methods such as cash, credit cards, discount cards
• Allow ordering and fulfillment of open box items at a discounted price
• View available and in-transit inventory for all store and partner locations

Data Sheet

• Sterling Store (509KB)
• IBM Store Inventory Management (2.78MB)