Delivery and service scheduling- a capability of Sterling Order Management - enables you to schedule delivery, installation, and other add-on services at the time of the order and provide promise dates for the entire order, including services. It helps you to optimize your service providers’ network so you can select an individual service provider or allocate an entire crew to ensure that all your customers’ expectations are met. Some of the benefits include:
Delivery and service scheduling capabilities allow you to maintain a wide network of service specialists-internal employees, external resources, or a combination-depending on the geography. The availability of these resources can be viewed and scheduled when entering an item into an order or as a separate order transaction.
Sterling Order Management
Coordinate order fulfillment from various channels and across the extended enterprise.