Reverse logistics - a capability of Sterling Order Management - can improve the efficient handling of returns processes such as individual customer returns, complex bulk returns and return dispositions, as well as a repair and return process. Some of the benefits include:
Capabilities for reverse logistics can automate your exchange and repair processes through directed workflows such as return to stock or return to supplier. It enables you to improve your margins as well as customer satisfaction by giving you control over your exchange, repair, and disposition processes.
Coordinate order fulfillment from various channels and across the extended enterprise.