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Analyst reports
The Source-to-Consumer Era: Best-in-Class Commerce Integrates Order Fulfillment Inventory and Supply Chain
Aberdeen Group report highlights best practices for integrated view of commerce-enabled order management, customer fulfillment, unified inventory, & balanced supply chain.
Last updated: 09 May 2012
The Forrester Wave: Order Management Hubs Q3 2010
The solutions evaluated in this Forrester Wave represent the top options to consider in shortlist discussions when seeking to invest in an order management hub solution.
Last updated: 13 Apr 2012
Books
IBM Sterling Solutions for Commerce
Sterling Solutions for Commerce help companies achieve cross-channel excellence by optimizing the sales and fulfillment processes by increasing responsiveness and driving revenue
Last updated: 14 Apr 2012
Case studies
Dal-Tile Corporation improves its end-to-end-customer lifecycle process with the help of IBM® Sterling Order Management
Dal-Tile Corporation improves its end-to-end-customer lifecycle process with the help of IBM® Sterling Order Management
Last updated: 09 Aug 2011
Frontline manages dynamic distribution network and stays competitive with IBM® Sterling Order Management
Frontline manages dynamic distribution network and stays competitive with IBM® Sterling Order Management.
Last updated: 03 Aug 2011
Data sheets
IBM Sterling Global Inventory Visibility
IBM® Sterling Global Inventory Visibility gives your company a single comprehensive view of all inventory information by aggregating inventory from internal and external locations.
Last updated: 01 Jul 2011
Author: Davis, Dan
IBM Sterling Store Associate Mobile
For users of Sterling Order Management, this mobile application provides more choice in how store associates access and use information on product content and inventory availability to handle customer inquiries at anytime and anywhere in a retail store.
Last updated: 01 Jul 2011
Author: Davis, Dan
Demos
After Sales and Returns Management
See how a powerful order management and fulfillment system allows for better after sales service and returns management.
Last updated: 15 Aug 2012
Demo: IBM Order Management
Take orders from any channel - web, mobile, store, phone - and fulfill any line item from any supply including warehouses, distribution centers, stores and or 3rd party supplier.
Last updated: 27 Jul 2012
Cross-Channel Selling in Action!
Offer a selling experience that allows your customers to browse anywhere, buy anywhere and pick-up anywhere from Web, mobile and social to kiosk, call center and resellers.
Last updated: 26 Jul 2012
Podcasts
Take a smarter approach to commerce
Delivering an ideal customer experience is easier said then done. You have to consider all the factors, from multi-channel selling and service to order and supply chain management to technologies that can automate and optimize your processes across the commerce lifecycle.
Last updated: 17 Nov 2011
Author: Wharton, Peter
Redbooks
Redbook: IBM Sterling Solutions for Commerce
The IBM Sterling Solutions for Commerce help companies achieve cross-channel excellence by optimizing the sales and fulfillment processes.
Last updated: 13 Jan 2012
Solution sheets
IBM Sterling Always In Stock
Since the first store proprietor opened for business, out-of-stocks (OOS) have plagued retailers of all types and sizes. Unfortunately, today’s consumer experiences an OOS during 17.8 percent of their shopping trips.
Last updated: 01 Oct 2011
Author: Thierry, Cindy
Videos
Integrated Cross-Channel Retailing Video
Sterling Order Management combined with WebSphere Commerce enables IBM to be only provider in the world that enables true seamless end-to-end cross-channel execution for retailers.
Last updated: 14 Apr 2012
Success stories: Dal-Tile improves the lifecycle of a customer order
Dal-Tile improves the lifecycle of a customer order while better interfacing with the overall supply chain.
Last updated: 14 Apr 2012
Dal-Tile improves the lifecycle of a customer order
Dal-Tile improves the lifecycle of a customer order while better interfacing with the overall supply chain.
Last updated: 13 Jan 2012
Maintaining Customer Loyalty In The World Of Smarter Commerce
Presented by Joe Skroupa, RIS News and John Stelzer, IBM. Today`s consumers can tout or trash a brand with a mouse click, they make decisions faster, they research thoroughly, and their shopping expectations are much higher.
Last updated: 09 Jan 2012
Product and Service Integration: A Holistic Approach to Satisfying Customers
Presented by Chap Achen, Best Buy Co. The customer experience does not stop at a completed sale - it continues through installation / delivery and post sale support.
Last updated: 09 Jan 2012
Seamless end-to-end cross channel execution for retailers video
With the addition of the Sterling Commerce solution set to the overall IBM solution portfolio, IBM is now the only solution provider in the world that enables true seamlesss end-to-end cross-channel execution for retailers.
Last updated: 15 Dec 2011
White papers
Order Management Calculator
Calculate the cost savings and fill rate increases your business can achieve with a better order management. Build your business case for better order management processes!
Last updated: 20 Jun 2012
Achieving Seamless Cross Channel Execution
Classic pitfalls to avoid during evolution from being a multi-channel retailer to enjoying the operational efficiencies & profitable growth tied to seamless cross-channel execution
Last updated: 16 Apr 2012
Extend your ERP system through Sterling Commerce Selling and Fulfillment solutions
The adoption of Enterprise Resource Planning (ERP) systems over the past two decades has led to landmark increases in business productivity and now are held back by these systems.
Last updated: 16 Apr 2012
From Out-of-stock to Saving the Sale
By taking steps to create a more positive buying experience, retailers can grow revenues, reduce costs and increase customer satisfaction.
Last updated: 16 Apr 2012
How well does your company take orders?
Order management was one of the first automated processes. Most companies do it poorly, though, which impacts working capital performance, according to AMR Research studies.
Last updated: 16 Apr 2012
IBM is cited as a leader in The Forrester Wave eCommerce report
IBM consistently leads with solutions to help eBusiness executives and technology leaders determine the best fit for their organizations as they grow, mature, and scale online.
Last updated: 16 Apr 2012
IBM Sterling Order Management Performance Study
Providing a cross-channel customer experience is complex. Companies need intelligent order management solutions that accommodate complex transactions & scale as demand increases.
Last updated: 16 Apr 2012
Evaluating cloud-based file transfer services
The purpose of this white paper is to discuss cloud-based file transfer services, which are now figuring in the IT planning strategies of companies large and small across multiple business sectors throughout the world.
Last updated: 01 Jul 2011
Author: Gifford
