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Order Management Library

Analyst reports 

The Source-to-Consumer Era: Best-in-Class Commerce Integrates Order Fulfillment Inventory and Supply Chain

Aberdeen Group report highlights best practices for integrated view of commerce-enabled order management, customer fulfillment, unified inventory, & balanced supply chain.

Last updated: 09 May 2012

The Forrester Wave: Order Management Hubs Q3 2010

The solutions evaluated in this Forrester Wave represent the top options to consider in shortlist discussions when seeking to invest in an order management hub solution.

Last updated: 13 Apr 2012


IBM Sterling Solutions for Commerce

Sterling Solutions for Commerce help companies achieve cross-channel excellence by optimizing the sales and fulfillment processes by increasing responsiveness and driving revenue

Last updated: 14 Apr 2012


After Sales and Returns Management

See how a powerful order management and fulfillment system allows for better after sales service and returns management.

Last updated: 15 Aug 2012

Demo: IBM Order Management

Take orders from any channel - web, mobile, store, phone - and fulfill any line item from any supply including warehouses, distribution centers, stores and or 3rd party supplier.

Last updated: 27 Jul 2012

Cross-Channel Selling in Action!

Offer a selling experience that allows your customers to browse anywhere, buy anywhere and pick-up anywhere from Web, mobile and social to kiosk, call center and resellers.

Last updated: 26 Jul 2012


Integrated Cross-Channel Retailing Video

Sterling Order Management combined with WebSphere Commerce enables IBM to be only provider in the world that enables true seamless end-to-end cross-channel execution for retailers.

Last updated: 14 Apr 2012

Success stories: Dal-Tile improves the lifecycle of a customer order

Dal-Tile improves the lifecycle of a customer order while better interfacing with the overall supply chain.

Last updated: 14 Apr 2012

White papers 

Order Management Calculator

Calculate the cost savings and fill rate increases your business can achieve with a better order management. Build your business case for better order management processes!

Last updated: 20 Jun 2012

Achieving Seamless Cross Channel Execution

Classic pitfalls to avoid during evolution from being a multi-channel retailer to enjoying the operational efficiencies & profitable growth tied to seamless cross-channel execution

Last updated: 16 Apr 2012

Extend your ERP system through Sterling Commerce Selling and Fulfillment solutions

The adoption of Enterprise Resource Planning (ERP) systems over the past two decades has led to landmark increases in business productivity and now are held back by these systems.

Last updated: 16 Apr 2012

From Out-of-stock to Saving the Sale

By taking steps to create a more positive buying experience, retailers can grow revenues, reduce costs and increase customer satisfaction.

Last updated: 16 Apr 2012

How well does your company take orders?

Order management was one of the first automated processes. Most companies do it poorly, though, which impacts working capital performance, according to AMR Research studies.

Last updated: 16 Apr 2012

IBM is cited as a leader in The Forrester Wave eCommerce report

IBM consistently leads with solutions to help eBusiness executives and technology leaders determine the best fit for their organizations as they grow, mature, and scale online.

Last updated: 16 Apr 2012

IBM Sterling Order Management Performance Study

Providing a cross-channel customer experience is complex. Companies need intelligent order management solutions that accommodate complex transactions & scale as demand increases.

Last updated: 16 Apr 2012

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