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Order Management Library

Analyst reports 

The Source-to-Consumer Era: Best-in-Class Commerce Integrates Order Fulfillment Inventory and Supply Chain

Aberdeen Group report highlights best practices for integrated view of commerce-enabled order management, customer fulfillment, unified inventory, & balanced supply chain.

Last updated: 09 May 2012


The Forrester Wave: Order Management Hubs Q3 2010

The solutions evaluated in this Forrester Wave represent the top options to consider in shortlist discussions when seeking to invest in an order management hub solution.

Last updated: 13 Apr 2012

Books 

IBM Sterling Solutions for Commerce

Sterling Solutions for Commerce help companies achieve cross-channel excellence by optimizing the sales and fulfillment processes by increasing responsiveness and driving revenue

Last updated: 14 Apr 2012

Case studies 

El Corte Ingles ... Business rules and analytics help optimize product shipments, improving home delivery service

El Corte Ingles expects to achieve a higher level of customer service, reduced delivery times of orders, inventory visibility through various channels and better coordination of all actors in the supply chain.

Last updated: 04 Dec 2013


Frontline ... Frontline manages dynamic distribution network and stays competitive with IBM® Sterling Order Management

Sterling Order Management allows Frontline and Seymour to manage unified selected business processes – without having to pay for costly code changes – while still providing them with the flexibility to maintain their unique individual business practices.

Last updated: 29 Oct 2013


Cabela’s moves from a catalog-centric company to multichannel retailer

Cabela’s Incorporated, headquartered in Sidney, Nebraska, is the world’s largest direct marketer and leading specialty retailer of hunting, fishing, camping and related outdoor merchandise. Founded in 1961.

Last updated: 30 Aug 2012

Data sheets 

IBM Sterling Global Inventory Visibility

IBM® Sterling Global Inventory Visibility gives your company a single comprehensive view of all inventory information by aggregating inventory from internal and external locations.

Last updated: 01 Jul 2011

Author: Davis, Dan


IBM Sterling Store Associate Mobile

For users of Sterling Order Management, this mobile application provides more choice in how store associates access and use information on product content and inventory availability to handle customer inquiries at anytime and anywhere in a retail store.

Last updated: 01 Jul 2011

Author: Davis, Dan

Demos 

After Sales and Returns Management

See how a powerful order management and fulfillment system allows for better after sales service and returns management.

Last updated: 15 Aug 2012


Demo: IBM Order Management

Take orders from any channel - web, mobile, store, phone - and fulfill any line item from any supply including warehouses, distribution centers, stores and or 3rd party supplier.

Last updated: 27 Jul 2012


Cross-Channel Selling in Action!

Offer a selling experience that allows your customers to browse anywhere, buy anywhere and pick-up anywhere from Web, mobile and social to kiosk, call center and resellers.

Last updated: 26 Jul 2012

Videos 

Integrated Cross-Channel Retailing Video

Sterling Order Management combined with WebSphere Commerce enables IBM to be only provider in the world that enables true seamless end-to-end cross-channel execution for retailers.

Last updated: 14 Apr 2012


Success stories: Dal-Tile improves the lifecycle of a customer order

Dal-Tile improves the lifecycle of a customer order while better interfacing with the overall supply chain.

Last updated: 14 Apr 2012

White papers 

Order Management Calculator

Calculate the cost savings and fill rate increases your business can achieve with a better order management. Build your business case for better order management processes!

Last updated: 20 Jun 2012


Achieving Seamless Cross Channel Execution

Classic pitfalls to avoid during evolution from being a multi-channel retailer to enjoying the operational efficiencies & profitable growth tied to seamless cross-channel execution

Last updated: 16 Apr 2012


Extend your ERP system through Sterling Commerce Selling and Fulfillment solutions

The adoption of Enterprise Resource Planning (ERP) systems over the past two decades has led to landmark increases in business productivity and now are held back by these systems.

Last updated: 16 Apr 2012


From Out-of-stock to Saving the Sale

By taking steps to create a more positive buying experience, retailers can grow revenues, reduce costs and increase customer satisfaction.

Last updated: 16 Apr 2012


How well does your company take orders?

Order management was one of the first automated processes. Most companies do it poorly, though, which impacts working capital performance, according to AMR Research studies.

Last updated: 16 Apr 2012


IBM is cited as a leader in The Forrester Wave eCommerce report

IBM consistently leads with solutions to help eBusiness executives and technology leaders determine the best fit for their organizations as they grow, mature, and scale online.

Last updated: 16 Apr 2012


IBM Sterling Order Management Performance Study

Providing a cross-channel customer experience is complex. Companies need intelligent order management solutions that accommodate complex transactions & scale as demand increases.

Last updated: 16 Apr 2012

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