Sterling Call Center

Overview

Click to enlarge IBM® Sterling Call Center is one of the many channel deployment options available for IBM Sterling Order Management that make it easier for your customer service representatives (CSRs) to provide high-quality support to your prospects, customers, and partners in a call center environment. With Sterling Order Management and Sterling Call Center you can better interact with your customers in the way they choose to do business – enabling “order from anywhere, fulfill from anywhere” capability.

• Helps ensure high quality customer service by better enabling your customer service representatives to quickly access order and inventory information across all systems
• Increases customer satisfaction by providing consistent service across virtually all order channels
• Dramatically decreases average call handling time through increased productivity
• Reduces customer service costs by leveraging information from disparate systems

Features

• Task and role-based order entry
• Provide CSR’s with visibility of product availability across both internal and external locations
• Provide personalized customer appeasement
• Manage delivery and installation services
• Provide alerts that let the appropriate employee know when there is an exception to an order
• Perform searching and order tracking across heterogeneous systems

Data Sheet

• Sterling Call Center (525KB)

Featured Offers

• Integrating Order Fulfillment, Inventory, Supply Chain Analyst Report (1.92MB)