Sterling Fax Conversion Services

For Fax-to-EDI conversion, fax images are processed through our character and keyword recognition software, and translated into data. Unrecognized characters are addressed manually, before receiving a second pass through the software. The data is then translated into EDI or XML. If a resolution cannot be reached, the document is processed according to predefined business rules.

• You receive faxes because your business partners are comfortable with the way they do business; however, you want them to comply with your B2B programs. Making the process easy on your business partners should be a high priority. Sterling Fax Conversion Services offers:
• Toll-free calls with no busy signals – When your business partners send their faxes to our fax network, they will always get through—no busy signals.
• Low impact on end users – We accept and extract data from your business partner’s current document without requiring them to use a common format

• Sterling Fax Conversion Services combine manual and automated processes into a single process to efficiently automate processing paper documents, and reduce associated errors.
• Manually rekeying documents produces errors; however, with automation you reduce the number of errors in document processing; reduce the risk of shipping errors, returns, and restocking issues; and improve customer satisfaction.
• Sterling Fax Conversion Services also enables documents to be checked against patterns and guidelines. If errors are detected, actions are taken based on the predefined error handling rules.

Our exception handling process identifies issues, and allows you to address exceptions in orders before they hit your EDI system. After corrections are made, the order is placed back into the work flow process, and delivered to your mailbox for processing. If at any time during the exception handling process you need to view the original document, you can get an electronic copy to import into your image archive, or we can set up an archive at our site.