Engage anytime, anywhere with employees, customers and citizens
IBM enterprise social software provides business collaboration capabilities including communities, profiles, file-sharing, blogs, wikis, bookmarks, content management, IM, online meetings, audio and video chat, email, calendaring and more. Delivered on cloud, on premises or as a hybrid, it integrates with what you have today—and will have tomorrow.
|File Sync||Analytics||Mobile App |
Microsoft’s social strategy is confusing as it keeps shifting from SharePoint to Yammer to Office 365 without a proper roadmap and guidance to customers. Microsoft is trying to bundle Yammer into existing offerings rather than tightly integrating from the ground and calling it social.
|Clear path to the future
IBM believes Social Business is a journey, not a product or destination. With five years of undisputed social software leadership, IBM continues to provide innovative capabilities that are integrated, secure, scalable and customizable for your business needs, while also laying the foundation for effective employee and customer engagement.
|Social business software
Doesn't "get" social. SharePoint is still document- centric, playing catchup and integration bingo with their Yammer acquisition.
|Social business software
Is the leading provider of social software that helps you create a people-centered business that takes your business to the next level.
|Social network "lite"
Yammer misses key capabilities that organizations need in their enterprise social networks. Yammer does not offer enterprise users the ability to customize based on their operational needs. Microsoft takes a on “one size fits all” approach for social and leaves customers with private cloud or on premises requirements out in the cold.
The industry-leading enterprise social network, offers rich business collaboration capabilities including: communities, profiles, file-sharing, blogs, wikis, bookmarks, content management, IM, online meetings, audio and video chat, email, calendaring and more. Delivered on cloud, on premises or as a hybrid.
IBM Connections offers out-of-the box integration with third party business applications, delivers unified experiences and deeply connects individuals in productive, efficient ways.
Microsoft has a confused and fragmented mobile access story, forcing customers into multiple native or web clients with limited functionality, different user experiences, limited admin capabilities and little endpoint security.
IBM Connections Mobile offers rich access to IBM Connections capabilities, with tight security features and endpoint management to restrict accidental sharing of confidential information. IBM Connections Mobile received the highest rating among its peers in delivering excellent mobile experiences.
Jive is experiencing decline in customer signing and net losses are increasing every quarter. Jive is seen as potential acquisition target which makes the future roadmap of the company unclear.
Is committed to ongoing leadership and long-term investment in the IBM Social Business platform.
Jive claims to be a platform yet limits the extensibility to other business applications and lacks capabilities like document management and business intelligence.
Provides out-of-the-box integration with 3rd party products like Microsoft Office, Google Gadgets and other business critical applications, allowing customers to use their non-IBM products.
Heavy customization is required to meet specific business needs, increasing complexity and the total cost of ownership of Jive.
IBM provides a flexible, secure platform for social business that allows you to retain and protect your IT investments. Helps people engage with a network of experts in the context of critical business processes, which reduces costs.
|Fragmented web experience
Jive lacks the digital experience capabilities like a Web Content Management System (WCMS), making it difficult to deliver omni-channel experiences by integrating social business into the customer journey across websites, mobile devices and customer communities.
Only IBM provides a personalized end-user experience by fully integrating portal features such as security, content management, applications, and simple navigation with social networking, social communities and unified communications.
|Support for discontinued products
Jive support for discontinued products is only for two years.
|End-of-life (EOL) support
EOL support is four years, which gives the customer enough time to validate the new product and migrate with an efficient plan.
|Limited global reach
Heavily focused on North America and has presence in approximately 10 countries around the globe.
IBM has a presence in over 170 countries and has expertise in 17 industries, enabling the company to cater to varying requirements of customers.
Provides little transparency for how each of its core service offerings perform.
IBM provides detailed business performance, a roadmap and product announcements. This instills confidence among customers and helps them make meaningful investments in IBM solutions.
Salesforce.com customers are frequently impacted by data center outages that disrupt their business process.
With $1.2B investment, IBM plans to open 15 new data centers worldwide to efficiently deliver cloud services and availability. The new centers are in addition to the existing 13 from SoftLayer and 12 from IBM. IBM has also made a strong commitment to the cloud, which is one of four key growth plays on IBM’s 2015 road map.
Growth strategy is heavily dependent upon new acquisition, resulting in solutions that are inconsistent with users’ requirements and lacking basic integration.
|Leadership and innovation
IBM is an acknowledged innovator and leading-edge provider of social business technologies. We invest in powerful social networking capabilities with analytics that help companies engage all key stakeholders to accelerate innovation and deliver results.
|CRM- and document-centric
Salesforce.com has a legacy as a CRM and document centric solution. As a result it lacks key social capabilities, has no true web content management tools or process and lacks basic personalization capabilities.
IBM's social business strategy is to empower people with social networks, engage with experts and clients, and cultivate trust using people-centric experiences.
Lack of advanced analytics and data integration limits the ability to make critical business decisions.
IBM has extensive analytical capabilities for the social enterprise. Over the last five years, IBM spent more than $14 billion developing and integrating analytics capabilities that offer the most comprehensive portfolio of analytics solutions and services.