Engage anytime, anywhere with employees, customers and citizens

IBM enterprise social software provides business collaboration capabilities including communities, profiles, file-sharing, blogs, wikis, bookmarks, content management, IM, online meetings, audio and video chat, email, calendaring and more. Delivered on cloud, on premises or as a hybrid, it integrates with what you have today—and will have tomorrow.


Enterprise social software – IBM Connections versus Microsoft, Jive Software and Salesforce.com

Capability Social software File Sync Analytics Mobile App Development Customization

IBM Connections






Microsoft






Jive Software






Salesforce.com





Legend

Microsoft versus IBM Connections

Microsoft


Copycat product strategy: Microsoft’s social strategy is confusing as it keeps shifting from SharePoint to Yammer to Office 365 without a proper roadmap. Microsoft is trying to bundle Yammer into existing offerings rather than tightly integrating from the ground up and calling it social.

IBM Connections


Innovation-driven product strategy: IBM believes Social Business is a journey, not a product or destination. With more than five years of undisputed social software leadership, IBM continues to provide innovative capabilities that are integrated, secure, scalable and customizable for your business needs, while also laying the foundation for effective employee and customer engagement.


Document-centric: Doesn't "get" social. SharePoint is still document- centric, playing catchup and integration bingo with their Yammer acquisition.


People-centric: IBM is the leading provider of social software that helps you create a people-centered business that takes your business to the next level.


Social network "lite": Yammer misses key capabilities that organizations need in their enterprise social networks. Yammer does not offer enterprise users the ability to do customization based on their operational needs. Microsoft takes on “one size fits all” approach for social and leaves customers with private cloud or on premises requirements out in the cold.


Comprehensive enterprise social solution: IBM Connections uses as single interface that offers rich business collaboration capabilities including communities, profiles, file-sharing, blogs, wikis, bookmarks, content management, IM, online meetings, audio and video chat, email, calendaring and more. Delivered on cloud, on premises or as a hybrid.


Migration: IBM offers targeted services offering to migrate customers onto an IBM social software platform. IBM brings deployment experience, solution assets and capabilities together to provide a fully-managed solution for customers coming from Jive, SharePoint or other solutions. Through this service, users can migrate to IBM Connections within a span of one to eight weeks, depending on requirements.


Migration: States incorrectly that Domino application can easily migrate to SharePoint but does not disclose the hidden challenges like high migration costs and functionality gaps. Thousands of customers have returned to IBM for this reason.

Jive Software versus IBM Connections

Jive Software


Uncertain future: Jive customer base has been steadily declining increasing its losses every year. It is a potential acquisition target which makes the company's future and roadmap uncertain.

IBM Connections


Leadership: IBM continues to invest and innovate in building social business capabilities. With a clear roadmap for integrated, secure, scalable and customizable social solutions IBM offers the complete spectrum of social capabilities required to deliver effective employee and customer engagement.


Expensive: Heavy customization is required to meet specific business needs, increasing complexity and the total cost of ownership of Jive.


Value: IBM offers a highly customizable and secure platform for social business, allowing users to use and retain existing IT investments .


Fragmented web experience: Jive lacks the digital experience capabilities like a Web Content Management System (WCMS), making it difficult to deliver consistent Omni-channel experiences across browsers and devices.


Customer engagement: Only IBM provides a personalized end-user experience by fully integrating portal features such as security, web content management, applications and simple navigation with social networking, social communities and unified communications.


End-of-life support: Jive support for discontinued products is only for two years.


End-of-life support: IBM offers four years end-of-life support, giving customers far more time to evaluate new products and build an effective upgrade plan. IBM has proved to be a good partner with its customers in achieving their success .

Salesforce.com Chatter versus IBM Connections

Salesforce.com Chatter


Lack of transparency: Provides little transparency on how each of its core service offerings perform. Users are hazy about Salesforece.com vision for Chatter to trust and invest.

IBM Connections


Trusted globally: IBM provides detailed business performance and product roadmap for social software. Leading organizations, including 75 percent of the Fortune 100, are transforming how they connect, collaborate and get work done using IBM enterprise social software.


Unreliable: Salesforce.com customers are frequently impacted by data center outages that disrupt their business process.


Cloud always: IBM Cloud Managed Services offers unique instance-level VM uptime SLAs of 99.95%. Users can choose from multiple options such as dedicated servers, storage and flexible scaling.


CRM and document-centric: Lacks true web content management tools or process to provide basic personalization capabilities and collaboration features within the document. Core competencies are largely in CRM and document management solutions.


People-centric: IBM's social business strategy is to empower users with social networks so that they can engage with experts and clients and cultivate trusting relationships through people-centric experiences. IBM social capabilities seamlessly integrate with Salesforce and other CRM platforms to deliver much required social edge to drive customer relationships.


Analytics: Lack of advanced analytics and data integration limits the ability to make critical business decisions.


Analytics: Analytics is core to the IBM social software, allowing users to gain actionable insight on social networking sentiment anytime, anywhere and put it to work in real time.

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