IBM's Exceptional Web Experience Software Solutions
IBM Exceptional Web Experience Capabilities
- Integrated – Speed time to market with a core platform
- Open – Leverage & extend existing data sources through robust integration capabilities
- Social – Drive innovation & improve collaboration thru socially-infused experiences
- Instrumented – Support evidence-based decision making through analytics
- Contextual & Mobile – Tailor experiences to a user's location, attributes, preferences, device, behaviors.
- Flexible – Adapt to handle the latest advancements + technology changes
IBM Customer Experience Suite
“When customers are engaged on their own terms, across any device, 24x7, you create more than a sale, you create an advocate”
- Understand the individuals in your market with web, social, qualitative analytics
- Engage the individual and their community with personalized experience tailored for device and channel of choice
- Deliver exceptional Service with social tools to provide seamless, self-service experience
IBM Employee Experience Suite
“When people have the right information at their fingertips in context to what they are working on, they can change the way business works”
- Activate the workforce
- Improve productivity
- Unleash innovation
By helping employees find the right information at the right time and tapping into the collective intelligence inside and outside their organizations.
Core Suite Software and Capabilities
IBM WebSphere Portal Software - supports workflows, content management, social, mobile web delivery, simplified usability and administration, open standards, security and scalability. These capabilities provide an exceptional web experience to help you become a social business
IBM Web Content Manager Software - helps organizations to build engaging, personalized web experiences faster, by further empowering business users with the right tools needed to drive better business outcomes.
IBM Web Experience Factory Software - supercharges delivery of enterprise ready, standards based, Web 2.0 applications with rich, interactive interfaces that deliver exceptional web experiences to desktop browsers, smart phones and tablets
IBM Forms - enables Line-of-Business and IT users to collect data and automate processes via agile web-applications as well as classic document based forms applications in one, nicely integrated package.
Additional Products – Depending on the software suite, here are some additional products that may be included:
IBM Connections – for access to professional networks and communities
IBM Sametime - for real-time social communications
IBM Worklight – for building and managing cross platform mobile apps
IBM Platform for Social Business
IBM Platform for Social Business
IBM platform solutions offer the integrated, secure and scalable technologies needed to support nnovation, cultivate collaboration and inspire advocacy.
Social Networking
Maximize the collective intelligence of your workforce and strengthen partner and customer relationships with IBM’s integrated and secure social software platform.
Social Analytics
IBM Social Analytics merge sophisticated analytics with communities to help businesses understand social media and intelligently respond to emerging opportunities.
Social Content
IBM Social Content Management provides content in context to share ideas, locate expertise and access relevant knowledge via professional social tools.
Social Integration
Deliver engaging web content and applications in an integrated, differentiated and personalized web experience.