Success in the telecommunications industry is about flexibility. With intense competition with intense competition and ongoing price wars, telecommunication providers must rapidly adapt to change and deliver services quickly and cost-effectively.
Web Experience software offerings can help telecommunication companies address multiple challenges. These range from the need to innovate in response to digital convergence to the need to sell over the Internet. For example, Telco companies may sell online using a device-agnostic channel portal providing data services for all users (e-Care, account access, bill presentment and payment) or a comprehensive digital media vending machine solution including browsing, purchasing, and personalized content delivery.
Web Experience solutions enable telecommunications companies to leverage complex infrastructures to address new marketplace opportunities by extending market reach with finer grain targeting of service offerings and providing third-party access to telecom network capabilities for enhanced services and revenue opportunities.
Web Experience software can help build agility into your operational environment. By streamlining and automating processes, telecommunications web portal software enables you to better leverage your existing resources, assets, best practices and processes.
As your interface to your customer, a portal can help improve quality of service, reduce customer churn, and deliver real time end-to-end visibility into the source and resolution of issues.
Business Value Guides
Service Innovation, Service Creation, and Service Management
Differentiate your customer experience with an exceptional Web experience
Bringing new service ideas to fruition requires a flexible, scalable and comprehensive service delivery platform that can span the end-to-end service lifecycle. Let IBM help you set new industry benchmarks for service innovation and customer satisfaction with the IBM Service Delivery Platform for Telecommunications.
The IBM Mobile Portal Accelerator gives mobile users, on virtually every Web-enabled mobile device, a highly navigable, rich Web experience.
CIO Study Highlights
Of Communications CIOs, about 80 percent plan to leverage data to generate insight and to use client analytics tools to achieve this goal. This industry’s CIOs also have a significantly greater focus on self-service portals, cloud computing and revenue model changes than the global sample of CIOs.