IBM Exceptional Web Experiences for Industry

Given the current economic and competitive pressures of a global economy, both executives and business leaders in the Industrial Sector face challenges. They need to find new solutions to improve operational efficiencies that will increase revenue and revitalize relationships with customers, partners and suppliers. Many improvements can be driven through IT solutions, and business leaders are relying on IT to help align the business with marketplace realities.

Industrial Sector Thought Leadership

IBM Exceptional Web Experience software solutions can provide a high return on investment in a number of solution areas, including the following areas common to the industrial sector:

• Dealer / Franchise Management - Effectively communicate and collaborate with customers, partners, internal and external operations staff to provide timely and accurate responses.
• Manufacturing and Supply Chain Management - Help enable the rapidly-changing vendor on-boarding process to add new offerings and go to market faster.
• Customer Care, Sales and Service - Providing customers with self-service capabilities to initiate common activities is increasingly becoming key to customer acquisition, retentions as well as improving customer satisfaction.
• Workforce Management - Help new-hires come up to speed quickly and efficiently, and reduce the need for training. The user-friendly, self-service portal-based interface helps existing employees access common HR applications themselves.
• Plant / Operations Dashboard - By streamlining and automating processes, portal and collaboration software enables you to better leverage your existing information, resources, assets, best practices and processes to make better business decisions.

Automotive Industry

In today's global automotive marketplace, manufacturers, OEMs and dealers all strive to increase sales, to improve operational and manufacturing efficiency, and to increase customer brand satisfaction.

• Application Briefs
• Case Studies
• Demonstrations
• Business Value Guide
• Solution Assets

Thought Leadership: Automotive 2020: Clarity Beyond the Chaos

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Aerospace & Defense Industry

In the Aerospace & Defense industry, IBM Exceptional Web Experience software solutions help businesses collaborate more effectively and better manage their supply chains, production, and operations

• Application Briefs
• Case Studies
• Demonstrations
• Business Value Guide
• Solution Assets

Thought Leadership: IBM Global CEO Study presentation for aerospace and defense (PDF, 765KB)

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Chemical & Petroleum Industry

IBM Exceptional Web Experience software solutions for Chemical and Petroleum include the ability to access real-time, comprehensive, and integrated information coming from multiple disparate systems. They enable visibility, alerting, and collaboration to speed problem determination and drive operational efficiencies

• Application Briefs
• Case Studies
• Demonstrations
• Business Value Guide
• Solution Assets

Thought Leadership: The New Voice of the CIO, Chemicals & Petroleum Point of View (PDF, 1.6MB)

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Electronics Industry

For the Electronics industry, IBM Exceptional Web Experience software solutions include comprehensive dashboard views that integrate people, processes and information, and enable global collaboration. These solutions help organizations reduce time-to-market and realize profit faster by driving efficiencies in factories and in the supply chain.

• Application Briefs
• Case Studies
• Demonstrations
• Business Value Guide
• Solution Assets

Thought Leadership: Rewiring for global integration: Connecting the electronics value chain with SOA

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Aerospace & Defense Industry

Research, analysis and perspectives explore the most relevant aerospace and defense industry issues.

• IBM Global CEO Study presentation for aerospace and defense (765KB)
• Going global in Aerospace and Defense
• Keep them flying: Find your winning position in the MRO game
• The A&D World is changing! ~ An IBM Perspective (52KB)
• All research from the IBM Institute for Business Value

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Automotive Industry

Research, analysis and perspectives explore the most relevant automotive industry issues.

• Automotive 2020: Clarity Beyond the Chaos
• The Smarter Supply Chain of the Future - Automotive Industry Edition
• RFID - enabled returnable container management: solution to a chronic and wasteful automotive industry problem (575KB)
• Our new h-dnet Dealer Portal is a HUGE success. Now dealers can spend less time online and more time helping customers get out on the road.

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Chemical & Petroleum Industry

Research, analysis and perspectives explore the most relevant chemicals & petroleum industry issues.

• The New Voice of the CIO, Chemicals & Petrolem Point of View (1.6MB)
• All research from the IBM Institute for Business Value
• Ideas
• The value of smarter oil and gas fields: Unlock the full value of your assets
• Oil and Gas 2030: Implement intelligent, integrated technologies to get more out of existing and new oil and gas sources
• Energy Excellence: Maximizing returns in the oil and gas industry (698KB)

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Electronics Industry

Research, analysis and perspectives explore the most relevant electronics industry issues.

• All research from the IBM Institute for Business Value
• Engineering transformation in turbulent times
• Smart TV – Interactive and Personalized Television
• IBM at the 2012 Consumer Electronics Show (00:07:34)
• The connected consumer challenge: Extending the electronics experience through services
• The future of connected health devices: Providing better information to effectively manage health
• The evolution of the electronics industry: Courting customers through insights and innovation (597.08KB)

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Automotive Industry

• Harley-Davidson (PDF, 350KB) - Harley-Davidson dealers delivers the information and capabilities they need to serve their riders in a more personal way. So dealers can spend less time searching online and more time helping their customers get out on the road.
• Haworth “dNet” Dealer Portal Transforms Operations (PDF, 163KB) (link resides outside of ibm.com) - Haworth Transforms Business Operations With IBM and Ascendant Technology's on Demand Solution and Enhances Customer Service for Dealers.
• Carquest (link resides outside of ibm.com) - Carquest Implements a One-Stop-Shop for Looking up Parts, Price, Availability and Ordering.
• Winnebago (PDF, 537KB) (link resides outside of ibm.com) - leveraging exceptional web experiences to increase dealer loyalty and expand their business.
• Cars.com - increases website traffic by 145 million visits.
• Michelin Tire - Using SOA to reduce complexity and cost of deploying composite applications.

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Aerospace & Defense Industry

• IBM and SAP: The technical advantage - A compilation of Industrial sector case studies illustrating the technical advantage of running SAP software with IBM hardware and software

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Electronics Industry

• Border States Electric - Border States Electric implemented ERP applications from SAP with IBM Exceptional Web Experience software front end providing the Exceptional Web experience for it end users...
• Electrolux (Video,00:10:44) - Electrolux enables a social, mobile workforce.
• OMRON Europe - Launches the next generation intranet experience, streamlining processes and improving productivity.

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Chemical & Petroleum Industry

• Location awareness and safety for chemicals and petroleum - When the chemicals and petroleum industry needs to protect employees and physical assets from hazardous working environments, location awareness and safety solutions from IBM are a safe bet. We help companies achieve outstanding employee safety and upstanding consumer recognition.
• Austin Energy (link resides outside of ibm.com) - Aligns technology with business needs and enhances customer's experience.
• Knoxville Utilities Board - Delivers exceptional web experience and improves customer satisfaction.

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Other Industrial Sector Case Studies

• CEMEX (Video,00:02:56) - Launches 'Shift' - a new internal social network to increase innovation and speed time to market for new products.

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Dealer / Franchise

• Automotive Marketing and Sales Day in the Life (1.86MB)
  Illustrates how IBM Exceptional Web Experience Software, a key building block of the IBM marketing, sales and services solution for automotive, can help better integrate the people, process and information critical to transforming sales operations to better meet business objectives.

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Manufacturing and Supply Chain Management

• Automotive Manufacturing Productivity Day in the Life (2.18MB)
  Depicts a team working together over an automotive factory operation: An Executive reviews a dashboard and sees an area of concern, then interacts with team to resolve the situation. A Team Leader then identifies process issues and probable root cause, then initiates service procedure. A Technician receives and claims a task and tracks part to complete works.
• Supplier On-Boarding Demo (8.68MB)
  This Day in the life is a HTML demo of what a IBM Exceptional Web Experience Software based vendor / supplier on boarding experience could be.
• Electronics Manufacturing Day in the Life (3.42MB)
  Highlights procurement processes for an electronics design and manufacturing company based on a role based Portal Solution. Includes four roles within the demo: a Designer, a Procurement Manager, a Buyer and an External Supplier
• Manufacturing Company Demonstration (4.82MB)
  Highlights procurement processes for an electronics design and manufacturing company based on a role based Portal Solution
• Electronics Supply Chain Day in the Life (1.49MB)
  Shows how IBM Exceptional Web Experience Software solutions, a key building block of the IBM Value Chain for Electronics, can help better integrate the people, process and information critical to transforming supply chain operations to better meet business objectives.

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Workforce Management

• HR Day in the Life (5.93MB)
  Illustrates how an HR portal helps managers and employees be more efficient and effective. There are three roles in the demo consisting of one manager and two employees. An employee uses the e-HR portal to update personal information and submit requests. The manager function uses the e-HR portal to manage information and work with requests.

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Plant / Operations Dashboard

• Automotive Manufacturing Productivity Day in the Life (2.18MB)
  Depicts a team working together over an automotive factory operation: An Executive reviews a dashboard and sees an area of concern, then interacts with team to resolve situation. A Team Leader identifies process issues and probable root cause, then initiates a service procedures to a Technician.
• Chemical and Petroleum Plant Day in the Life (4MB)
  Shows the usefulness of integrated applications in the running of a chemical and petroleum plant. An operator spots a pump failure, then troubleshoots using information available through a Portal solution. A maintenance engineer can then estimate an outage time for the pump, and generate an alert to a production scheduler. A plant manager is notified, and can review his dashboard to see the impact of the production outage and annual goals.
• Portal Dashboard Day in the Life (134KB)
  Shows an Executive Dashboard built on IBM Exceptional Web Experience Software and IBM Lotus Collaboration. This customizable solution helps management view and analyze business results on a daily bases.

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