Exceptional Web Experiences for Industry

Healthcare Providers

Patients are consumers, and as such have an expectation to be able to do everything via the Web - including managing their healthcare. Hospitals that provide patients personalized online, anytime access to in-demand services such as appointments and payments can improve patient satisfaction and loyalty, while increasing hospital efficiency and reduce costs - freeing people to focus more on care. The same Web Experience software can be reused for clinics and patient management, offering tools that free providers to spend more time with the patient.

In the Provider space, Exceptional Web Experience software from IBM encompasses these areas, each with a focused set of needs:

• Patient
• Clinical
• Patient Management
• Employee or Intranet

The Provider toolbox provides this information targeted for each use case:

• Application Briefs
• Case Studies
• Demonstrations
• Business Value Guide
• Software Assets

Health Insurance Plans

Payers may have millions or tens of millions of users, who need 24 x 7 accesses to information. For payers, user experience is a competitive advantage, and self-service access a must. Self service features allow end users to manage prescriptions, forms, or appointments themselves. They also enable the payer's internal users or partners to publish content online - dramatically cutting costs of printing and mailing.

• Case Studies
• Demonstrations
• Software Assets

Thought Leadership

• Annual IBM CIO Study for Healthcare (770 KB)
• IBM Watson and the Future of Healthcare (01:08:28)

Application Briefs

Patients
In the Provider space, IBM Exceptional Web Experience software solutions encompass these areas, each with a focused set of needs:

• Redefining Value and Success in Healthcare (741KB)
• Reduce Cost and Improve Healthcare Services with Open Standards-based eForms (175KB)

Case Studies

Patients

Duke University Health System (235KB)

Video: Social Business at Boston Children's Hospital (00:01:55)

Clinicians

Catholic Healthcare West

Cardinal Health (122KB)

Patient Management

PSC Surgery Center (108KB)

Video: Premier Health improves Operational Efficiency (00:05:58)

Video: Presbyterian Health uses social technology for process improvements (01:00:16)

Employees

Medstar Health (145KB)

SXC (00:03:04)

NYC Department of Health and Mental Hygiene

Saint Gobain

Health Insurance

Centene

Business Value Guides

Clinicians

• Physician and Clinician Aligned Clinical Environment (ZIP, 2.70MB)

Demos

Patients

My Hospital Demonstration (Movie) (00:04:34)

Patient Management

• PatientCare Day In the Life Demonstration (Click-thru) (ZIP, 2.7MB)

Health Insurance

• Member Day in the Life Demonstration (ZIP, 11.8MB)

Software Assets

Patients

Healthcare Patient Web Experience Software Template

Healthcare Patient Web Experience Software Wiki

Video: Improving Policy Holder Relationships (00:01:43)

Video: Social Business for Healthcare: Improving Patient Care (00:01:59)

Sample Patient Forms

Patient Registration Form

HIPAA Consent Form

Patient Questionnaire History

Clinicians

Video: Social Business for Healthcare- Operational Efficiency (00:05:58)

Electronic Medical Record Form

Medical Claim Form

Medical Test Request Form

Health Insurance Plans

Medical Eligibility Form

Coverage Quotation Form

Request for Medical Coverage