Today, governments are facing increasing challenges that impact their ability to fulfill constituent requirements. And by 2020, government interactions will require "perpetual collaboration" across transnational agencies, societies, governments and constituencies. Starting now, governments must simultaneously deal with the effects of six nearly universal drivers that are reshaping our world, while building a foundation to promote the future prosperity of citizens. Learn more in this thought leadership report - Government 2020 and the Perpetual Collaboration Mandate.
Government to Citizen Portals
Give citizens access to government information and services from one convenient Web portal. Using government web portal software, citizens can apply and pay for services online using eForms, with automated workflows helping to ensure efficient processing. Plus support for live video feeds, wikis, blogs and maps helps you stay in touch with citizens in new and cost-effective ways.
Government to Business Portals
Help foster innovation and growth by providing a single place for businesses to interact. Government web portal software can help streamline costs, capture revenue associated with tax, licenses and permits. Provide a platform for business to interact with stimulus efforts and provide transparency.
Public Safety
Whether dealing with natural or man-made threats - those responsible for the safety and security of citizens are challenged with the task of collaborating across agencies and with the public to effectively respond.
Tax Collection and Filing
Gain efficiencies on how your government collects taxes. Close loop holes to maximize revenues. Put your government in a position to easily adjust to constantly changing legislative requirements.
Social Services
Provide constituents with fast easy access to the critical services they need. Ensure that those that apply for services are truly qualified and that government resources are being used to help those truly in need.
Intranets for Government Agencies
Help Government workers stay informed and provide them with the tools they need to perform their duties in a more informed and efficient manner. Enable civil servants to deliver effective services.
Tax Collection and Filing
- How IBM Lotus Forms and DB2 pureXML help Tax Agencies Improve Services and Speed Automation (6.07MB)
- An Efficient Tax Forms Solution (106KB)
Government to Citizen Portals
Public Safety
Social Services
Government to Citizen
- Vic Roads - Delivers social, economic and environmental benefits to communities throughout Victoria by managing the Victorian road network and its use as an integral part of the overall transport system.
- Washington County (PDF, 243KB) - Created an e-government portal solution that gives citizens and staff members the information and services they need, when and where they need them, allowing the county to become more responsive to its constituents.
- Department of Justice - Used WebSphere Portal improve communications, achieve greater compliance and streamlined content management processes.
- County Government - The county administration wanted to improve services for its 1.3 million citizens, improve its own business processes, and reduce operating costs.
Government to Business
- New York State - The New York State Department of Taxation and Finance (DTF) used IBM Forms to create a scheme for submitting, archiving and processing complex income tax filings
- Sungard - Developing a consolidated national citizen services ePortal solution based on WebSphere Portal
Public Safety
- Missouri Homeland Security (PDF, 768KB) - Trying to coordinate different organizations -- public, private and nonprofit -- dispersed acorss 68,000 square miles in the middle of a disaster -- is a daunting challenge.
- Manatee County Sheriff's Office (PDF, 111KB) - The law enforcement and corrections portal solution decreases the volume of calls from the public, and improves staff productivity and helps keep the public better informed by providing more up-to-date information.
- Department of Corrections - The DOC’s employee portal - exposes assets and centralizes data in "real time." It's structured to communicate goals, policies, status, events and management metrics.
- NYPD - An innovation leader in tactics, NYPD needed to more effectively exploit its data resources to strengthen its processes.
Social Services
Intranets for Government Agencies
- U.S. Army - Chose to re-engineer its internal processes with Lotus Forms and WebSphere Portal which has resulted in an estimated total savings of US$1.3 billion annually in administrative processing costs.
- City of Gothenburg leverages Portal & Social technology
- Australian Bureau of Statistics improves Operations by becoming a Social Business
Business Value Guide - Social Services
The Day in the Life Demo for Social Services provides an example of the business value that can be gained with WebSphere Portal and Lotus Forms. The demo can be viewed in 3 formats: recorded, click through html or as a presentation.
- Recorded Day in the Life Demo
Download the recorded demo and run:
Recorded Day in the Life Demo (Movie, EXE, 6.0MB) - Interactive “Click Through” Demo
Download and extract the zip file. It will set up a number of files and directories under the director structure of \eGov Social Services\output. To start the demo click on \eGov Social Services\output\index.html
Interactive Day in the Life Demo (Click-thru, ZIP, 3.3MB)
Follow the script outlined for the interactive demo
Day in the Life Demo Script (PDF, 784.7KB) - Presentation
Government line of business presentation (PPT, 8.6MB)
Demonstrations
- Anonymous User - IBM Government to Business Template for WebSphere Portal
- Self Registration - IBM Government to Business Template for WebSphere Portal
- Authenticated User - IBM Government to Business Template for WebSphere Portal
- WebSphere Portal For Social Services (Movie)
See how a Portal based solution can help constituents easily interact with government agencies who support them, while providing employees at those agencies with timely access to the information and resources they need.
- Accelerating Web 2.0 for Government
How IBM WebSphere Portal is used to provide forms and business processes to citizens and government agencies.
- IBM Intelligent Operations Center for Smarter Cities
Leveraging WebSphere Portal as its front end, the Intelligent Operations Center for Smarter Cities focuses on city management and operations.
- IBM Government to Business Template for WebSphere Portal Download
This Template provides functional components and development tools to help you build a custom Government Self Service portal.
Software Assets for Government
IBM Government to Business Template
The IBM Government to Business (G2B) Template helps government organizations accelerate the development of G2B websites and the delivery of services to business constituents. The template includes a sample G2B website built with IBM WebSphere Portal, Lotus Web Content Management and Lotus Forms. The template provides best practice examples for many of the application design patterns which are common in this type of portal. All content, layouts, forms and portlets can be customized and configured to meet specific requirements. Source code is included. In addition - the template can be integrated with existing systems and content to provide an exception user experience for a government’s business constituents.
IBM Government to Business Template for WebSphere Portal Fact Sheet (285KB)
IBM Government to Business template for WebSphere Portal Presentation
Forms
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