| 8:00 –10:00 AM |
Lotusphere opening general session |
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|---|---|---|---|---|
| 10:30 –11:30 AM |
IBM Connect opening general session |
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| 11:30 –1:00 PM |
Lunch at the Dolphin |
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| Track 1: Driving product & service innovation | Track 2: Deepening customer care and insight | Track 3: Optimizing the workforce | ||
| 1:00 - 2:00 PM |
CEMEX Reinvents its Social Business to Drive Innovation Gilberto Garcia, Head of Innovation, CEMEX CN-PSI1 |
Saving Money and Lives: Social Business Turns Information into Actionable Insights Denise Hatzidakis, CTO Premier health alliance CN-CCI1 |
IBM, A Social Business Case Study in the Evolution of a Global Workforce Carol Sormilic, VP IBM Global Workforce CN-WFO1 |
|
| 2:15 – 3:15 PM |
Collaboration=Value at MIT Lincoln Lab
Olu Brown, Manager, Technology Innovation & Integration, MIT Lincoln Lab CN-PSI2 |
Putting the Relationship Back in Customer Relationship: Why Social Business Matters Sameer Patel, Partner Sovos Group CN-CCI2 |
Driving Productivity and Operational Efficiency by Connecting Your Workforce Dr. CheeChin Liew, Community Manager, BASF CN-WFO2 |
|
| 3:45 – 4:45 PM |
Asian Paints Develops a Culture of Innovation Through Social Collaboration Harish Lade, General Manager Systems and Information Technology, Asian Paints Ltd. CN-PSI3 |
Big Data Meets Social Analytics: Revolutionizing How Companies Address Customer Needs Aya Soffer, Director Info Management Analytics, IBM Research Mark Heid, Program Director, IBM Social Analytics CN-CCI3 |
Saving Lives Through Knowledge Sharing and Learning Dr. Jeffrey Burns, Chair, Division Chief of Critical Care at Children’s Hospital Boston CN-WFO3 |
|
| 5:00 – 6:00 PM |
People Are Your Weakest Link & Most Valuable Innovation Asset Rachel Happe, Principle Co-Founder, The Community Roundtable CN-PSI4 |
Smarter Commerce through Personalized Online Customer Service Enrique Arroyo Falcon, Director of Systems of Sustainability Social/Channel/Credit CN-CCI4 |
Content and Communities: What Does it Mean for Your Business? Ken Bisconti, VP ECM Prod & Strategy, IBM CN-WFO4 |
|
| 7:30 – 10:00 PM |
IBM Connect Dinner |
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| 8:15—9:15 AM |
Lotusphere opening general session |
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|---|---|---|---|---|
| Track 1: Driving product & service innovation | Track 2: Deepening customer care and insight | Track 3: Optimizing the workforce | ||
| 10:00 - 11:00 AM |
Presbyterian Healthcare Services Puts Innovation into Social Gear Doug Johnson, Director of Innovation, Presbyterian Mihnea Galeteanu, BPM Product Manager, IBM CN-PSI5 |
Panel Discussion: Making Sense of Healthcare Bill Fandrich, CIO and SVP Operations, BCBS Massachusetts John Ladaga, CEO NASCO, a leader in Health Claims Management Lisa Flesher, Director of Clinical Application Services, Dallas Children's Hospital CN-CCI6 |
Taking Social Business to the Cloud: Real World Success Stories Rebecca Buisan, Director IBM Social Business Cloud Bob Brindza, SOA Business Analyst, Newly Weds Foods Raymond Huff, President, Russell’s Convenience David McCluskey, Senior Consultant, High Energy Drink Company Greg Neveau, Director of Technical Architecture, Brunswick IT CN-WFO5 |
|
| 11:15 – 12:15 PM |
Who Will Help Design Your Company’s Future? 3M Gets Social with Product Development
Michael Lynch, Manager IT Advance Personal & Workgroup Solutions, 3M Jeff Berg, Manager, eBusiness Architecture and Development, 3M CN-PSI6 |
Building Trust and Transparency with Your Customer Through Exceptional Web Scott Schrader, Director Information Systems,SXC Health Solutions CN-CCI5 |
Unlock the Power of Social Intranet Michel Min, Manager European Communication Center, Omron Europe CN-WFO6 |
|
| 12:15 – 1:30 PM |
Lunch at the Dolphin |
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| 1:30 – 2:30 PM |
Using Social Business to Drive Innovation at Standard Life Kevin O’Shaughnessy, Group Digital Director, Standard Life CN-PSI7 |
Taking Sales to the Cloud: Creating a Social, Mobile, Flexible Sales Force Clint Oram, Chief Technology Officer and Co-Founder Sugar CRM Erik Vos, Founder and Co-Owner RealConnections CN-CCI7 |
Demystifying Enterprise Gamification Ray Wang, Principal Analyst and CEO, Constellation Research Inc. CN-WFO7 |
|
| 2:45 – 3:45 PM |
Collective Intelligence – Capitalizing on the Crowd |
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| 4:00 – 4:30 PM |
Connect 2012 closing session and reception |
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Business Gets Social 2012
The journey to a social business is one we can take together. Find an event in a city near you.
