Collaboration Solutions Customer Briefigns. From liking to leading

Time Topic Brief description of topic Products Discussed / Demo’d
9:00 AM – 9:30 AM 1. Introduction: From Liking to Leading Introduce the modern economic and business challenges and the need of Social Business. Introduce the business goals and metrics and how they are going to be discussed throughout the day. Introduce the four topics: Exceptional customer experiences, Smarter workforce, Lower operational costs, and improved business relationships. Introduce the business scenarios that reflect real-world challenges for the discussion and demos. Overview of IBM Collaboration Solutions offerings
9:30 AM – 10:30 AM 2. Create a Smarter Workforce Employee productivity enhancements and business responsiveness improvements:

Unlock tacit knowledge, improve sharing, and improve cross-boundary collaboration with Notes/Domino Social Edition and the Connections Profiles and Files entitlement
Extend productivity and collaboration solutions to mobile office and mobile collaboration: mobile employees become as productive as those at the traditional office; business responsiveness is improved
Resolve issues rapidly with real time communications channels such as instant messaging, and telephony using Sametime 		Notes Social Edition, Domino, Sametime,
Competitor products:
Outlook, Exchange, Lync
10:30 AM – 10:45 AM COFFEE/TEA BREAK
10:45 AM – 12:00 PM 3. Empower Your Employees with Social Technologies Work Experience theme with Social Business and social enablement of business processes:
  • Improve productivity and unleash innovation by tapping into the collective intelligence inside and outside their organizations
  • Build Skills by identifying and enabling the right people
  • Transform culture and processes by continuously creating and sharing best practices
  • Engage clients by harvesting the insights of others and acting rapidly
 Connections, Kenexa
Competitor products:
SharePoint, Jive, Chatter, Yammer
12:00 PM – 1:00 PM LUNCH BREAK
1:00 PM – 2:00 PM 4. Lower Operational Costs and Foster Better Business Relationships Online services that employ cloud computing:

Reduce the cost and effort required to manage an on premises infrastructure
Rapidly deploy collaboration capabilities – and integrated third-party applications – to more people associated with the business
Improve collaboration with customers and partners beyond the corporate firewall
Safely and securely enable all stakeholders (employees, partners, customers) to collaborate effectively with the right people and information at any time and in any place		 SmartCloud, IBM Docs
Competitor products: Office 365, Google Apps
2:00 PM – 3:00 PM 5. Create Exceptional Customer Experiences Focus on Web Experience theme and demonstrate how IBM offerings can:
Create an attractive, compelling web presence which brings together content, transactions, commerce, and social
Increase loyalty, advocacy, and revenue by listening, analyzing, and acting upon new insights to anticipate customers’ needs
Engage individuals in their community with an experience personalized based on context, behavior, and latent data
Provide , flexible, authoring environments to deliver web content
 CES, Portal, Coremetrics, Mobile Portal Accelerator
Competitor products: SharePoint, Adobe CQ, Liferay
3:00 PM – 3:30 PM 6. Conclusion: Start Leading Today
  • Summary of the business scenarios, challenges, solutions and their benefits reviewed in the briefing
  • Outline of the roadmap for Social Business implementation
 Overview of IBM Collaboration Solutions offerings
3:30 PM – 3:45 PM Q & A

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