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IDC 2013 REPORT

Companies in the study enjoyed a ROI > 500% with IBM'sDigital Experience Solutions

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IBM a leader for 11th year in a row.

Gartner's Magic Quadrant for Horizontal Portals

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Self Assessment tool

Benchmark your current workforce and customer experience practices. And build a strategy of next steps

 

Customer stories and success

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Cars.com
Discover how Cars.com harnesses the power of social tools to help customers make informed purchase decisions.

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Berlitz
Learn how IBM's global collaboration software enables Berlitz to produce higher quality educational products in one third of the time.

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Caterpillar Goes Social and Delivers Exceptional Customer Experiences
Jeff Bowman, eBusiness Manager at Caterpillar, shares how becoming a social business has helped his organization collaborate internally and give customers an exceptional experience.

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City of Dubuque Creates a Smarter City with IBM Social Business tools
JLearn how the City of Dubuque was able to reduce water usage by 7% and increase water leakage detection by 800% with IBM Social Business Tools.

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Wakefern Foods Uses Social Business Tools to Activate their Workforce
Jennifer Kline, Retail Communications Specialist at Wakefern Foods, shares how they were able to create a Smarter Workforce with a new, customized intranet experience for their employees.

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60 Second Social video
IBM Customer Experience Suite delivers rich, engaging digital experiences to deepen customer relationships and improve customer self-service.

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SXC cultivates a culture
This health solutions organization keeps employees connected and communicating with collaboration tools.

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Children's Hospital Boston improves pediatric care globally
Children's Hospital Boston connects physicians around the world to share life-saving techniques with each other.

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Designing an elevated email service
A fashion institute improves communication by moving its student email to the cloud with IBM's SmartCloud iNotes.

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CEMEX uses an internal social network to speed product development and collaboration.

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Slumberland Furniture uses a portal to converge technologies and connect employees, delivering a consistent brand experience and empowering individual stores.

Awards. Exceptional Digital Experience Award Winners and Recognitions! Here at IBM, our customers mean everything, and their success is our success. So it is with great pleasure to share with you some of the amazing awards and recognition that our customer's have had recently in the area of Exceptional Customer Digital Experience and Employee Experiences.

Awards

Exceptional Digital Experience Award Winners and Recognitions!

Here at IBM, our customers mean everything, and their success is our success. So it is with great pleasure to share with you some of the amazing awards and recognition that our customer's have had recently in the area of Exceptional Customer Digital Experience and Employee Experiences.

Customer Name Solution Focus & Product Award Year
City Forward IBM Interactive & Web Content Manager Webby Award 2013
Wimbledon IBM Interactive & Web Experience Software BT Sport Industry Group 2013
CEMEX IBM Websphere Portal, Web Content Manager and Connections Future of Work Award 2012
Cigna Corp. Member Portal InformationWeek Top Ten Technology Innovations 2012
Zavarovalnica Triglav
Online Champion Award – B2B and B2C (First Place) 2012
Blue Cross Blue Shield of Tennessee Web Portal 2012 Outstanding Website (Web Marketing Association) 2012
Wells Fargo Customer Experience Suite
Dashboards
2012 Communicator Award for Excellence - Online Advertising & Marketing



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2012
King Faisal Specialist Hospital & Research Center WebSphere Portal Digital Excellence Award, ranking first place in Healthcare by the Ministry of Communication & Information Technology (best e-content web site in Saudi Arabia)



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2012
BMO - Bank of Montreal Online Banking - Customer Experience Keynote Systems - Ranked #1 in Overall Customer Experience



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2012
Royal Bank of Canada - RBC Online Banking Site Global Finance Magazine - 2011 Best Consumer Internet Bank in Canada (Winner)



Link(Link resides outside of ibm.com)
2011
Royal Bank of Canada - RBC Online Banking Site - Portal 2010 Surviscor's Online Banking scorCard Winner



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2011
CareFirst BlueCross BlueShield Member Portal 2011 WebAward - Web Marketing Association (Outstanding Web site)



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2011
U.S. Tennis Association - U.S. Open Site Event SIte 2011 WEBAWARD - Web Marketing Association (Best Sports Web site)



Link (PDF, 1.73MB)
2011
Government of Uruguay Internet Government Portal - WebSphere Portal Best Government Portal in the World



Ranking Site
2011
Philipson Söderberg - Altia Open graphic communication competition that recognizes Sweden’s best works of communication - WCM Svenska Designpriset



Press Release
2011
AMP Limited Employee Intranet 2011 Intranet Design Award Winner- Nelson Norman Group



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2011
BMO Financial Group - Online Business Banking Online Business Banking 2011 CIO 100 – CIO Magazine (Winner)



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2011
Dubai Government eGovernment Site 2011 Middle East eGovernment & eServices Excellence Award Winner - Best eGovernment Portal



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2011
Qatar National Government eGovernment Site 2011 World Summit Award Winner - Arab e-Content Award



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2011
Cars.com Customer site 2011 WEBAWARD - Web marketing Association - outstanding Web site Winner



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2011
Lufthansa Customer Site 2011 WEBAWARD - Outstanding Achievement in Web Development



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2011