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IDC 2013 REPORT

Companies in the study enjoyed a ROI > 500% with IBM'sDigital Experience Solutions

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IBM a leader for 11th year in a row.

Gartner's Magic Quadrant for Horizontal Portals

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Self Assessment tool

Benchmark your current workforce and customer experience practices. And build a strategy of next steps

IBM's Exceptional Digital Experience Software Solutions

IBM Exceptional Digital Experience Capabilities

To Rethink Engagement and Reinvent Relationships that brings customers back for more, organizations need to:

Exeptional Digital Experience: Security, Social Media, Integration, Portal, Mobile, Content Rich Media, Analytics, Commerce, Personalization and Search.

IBM Customer Experience Suite

“When customers are engaged on their own terms, across any device, 24x7, you create more than a sale, you create an advocate”


IBM Employee Experience Suite

“When people have the right information at their fingertips in context to what they are working on, they can change the way business works”


By helping employees find the right information at the right time and tapping into the collective intelligence inside and outside their organizations.

Core Suite Software and Capabilities


IBM WebSphere Portal Software - supports workflows, content management, social, mobile web delivery, simplified usability and administration, open standards, security and scalability. These capabilities provide an exceptional digital experience to help you become a social business


IBM Web Content Manager Software - helps organizations to build engaging, personalized digital experiences faster, by further empowering business users with the right tools needed to drive better business outcomes.


IBM Web Experience Factory Software - supercharges delivery of enterprise ready, standards based, Web 2.0 applications with rich, interactive interfaces that deliver exceptional web experiences to desktop browsers, smart phones and tablets


IBM Forms - enables Line-of-Business and IT users to collect data and automate processes via agile web-applications as well as classic document based forms applications in one, nicely integrated package.


Additional Products – Depending on the software suite, here are some additional products that may be included:

IBM Connections – for access to professional networks and communities

IBM Sametime - for real-time social communications

IBM Worklight – for building and managing cross platform mobile apps


IBM Platform for Social Business

IBM Platform for Social Business

IBM platform solutions offer the integrated, secure and scalable technologies needed to support nnovation, cultivate collaboration and inspire advocacy.

Social Networking

Maximize the collective intelligence of your workforce and strengthen partner and customer relationships with IBM’s integrated and secure social software platform.

Social Analytics

IBM Social Analytics merge sophisticated analytics with communities to help businesses understand social media and intelligently respond to emerging opportunities.

Social Content

IBM Social Content Management provides content in context to share ideas, locate expertise and access relevant knowledge via professional social tools.

Social Integration

Deliver engaging web content and applications in an integrated, differentiated and personalized digital experience.

 
Online retailers lost $44.6 billion in 2010 due to online customer experience problems. Harris Interactive
A 5% reduction in customer defection can increase profits 25-125% depending on the industry. Bain & Company
Engaged organizations grow EPS 3.9 times faster; organizations that optimize engagement outperform others 26% in gross margin and 85% in sales rowth. Gallup Research
Social tools used internally with employees can increase productivity by as much as 30%. IDC