IBM Digital Experience

Continually reinventing customer and employee engagement

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What is IBM Digital Experience?

Drive business growth using uniquely designed IBM Digital Experience solutions to:

Why IBM? See what leading analysts are saying...

IBM named a Leader in
2014 Gartner Magic
Quadrant Reports
IBM named a Leader in 2014 Gartner Magic Quadrant Reports
 

IBM Digital Experience capabilities

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Mobile

Mobile

Deliver consistent and attractive experiences, across all devices.

Analytics

Analytics

Gain insights to build more relevant customer relationships.

Content

Content

Engage customers with richer, adaptable content.

Social

Social

Enrich interactions and cultivate valuable social networks.

Cloud

Cloud

Save on time-to-market using a flexible infrastructure and fully managed services.

Cloud

Forms

Easily automate forms-based business processes to improve efficiency.

 

IBM Digital Experience by role

 

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Marketing Customer Service IT Management Operations Human Resources Image Map

Marketing:
Marketing leaders rely on IBM Digital Experience solutions to deliver a personalized, engaging and relevant brand experience to target audiences quickly and efficiently. With this set of analytic, content management and social tools that are integrated, secure and responsive in design, you have everything you need to build competitive advantage and brand loyalty.

Customer Service:
Customer service leaders use IBM Digital Experience solutions to acquire the expertise to anticipate and address customer inquiries and concerns quickly and with confidence. Deliver on your brand’s promise to create exceptional customer interactions/relationships and build brand loyalty in the most cost effective way.

IT Management:
IT leaders use IBM Digital Experience solutions to provide a scalable, secure, compliant and streamlined experience that combines the latest analytics, social and content management tools with existing repositories and business processes. Your organization may notice ROI in as few as six or seven months.

Operations:
Business operations leaders rely on IBM Digital Experience solutions to provide an unbreakable internal and external digital experience that is scalable and secure and helps colleagues in marketing, commerce and customer service meet their goals.

Human Resources:
HR leaders use IBM Digital Experience solutions and IBM Talent Management Suite to deliver attractive and intuitive personalized experiences that energize life’s work, releasing the creativity of the workforce to break down barriers and seize emerging business opportunities to outperform the competition.

Marketing:
To marketing leaders who are responsible for an organization’s digital brand experience, IBM Digital Experience Solutions provide the capabilities for delivering a highly personalized, engaging, and relevant experience to target audiences quickly and efficiently building competitive advantage and brand loyalty, with its unparalleled set of analytic, content management and social tools that are integrated, secure, and responsive in design.

Customer Service:
To customer service leaders who are responsible for building trusted, stand-out customer interactions and relationships, IBM Digital Experience Solutions provide the capabilities to anticipate and deliver personalized and relevant access to expertise to address customer inquires and concerns quickly and with confidence to any endpoint and thereby delivering on brand promise and building brand loyalty in the most cost effective way.

IT Management:
To IT leaders who are responsible for delivering an unbreakable digital experience that is scalable, secure, and complaint while integrating the latest analytics, social and content management tools for LOB colleagues, IBM digital experience solution deliver a streamlined experience that combines the new capabilities with existing repositories and business processes delivering fast ROI in as few as 6-7 months.

Digital Experience Leaders:
To Business Operations leaders who are responsible for working with marketing for delivering an unbreakable internal and external digital experience that is scalable and secure and meets the needs goals for marketing, commerce and customer service.

Human Resources:
To human resource leaders who are responsible for attracting, onboarding, and motivating employees, IBM Digital Experience Solutions and IBM Talent Management Suite deliver attractive and intuitive personalized experiences that energize life’s work, releasing the creativity of the workforce to break down barriers and seize emerging business opportunities to outperform the competition.