IT is no longer an end in itself — for an increasing number of enterprises, IT is seen as a potential source of solutions to the challenges facing the entire organization and its strategic objectives.

This is an expectation that IT can fulfill, and even exceed when an integrated and dynamic Service Management solution is implemented. It achieves this by matching service priorities to business strategy, by delivering services and solutions when and where they're needed and within budget, and by constantly enhancing quality of service to further the specific goals of the enterprise.