Doug is a Solutions Architect in Tivoli software development where he leads the architecture, design and implementation of large Business Service Management deployments for IBM worldwide. He is an industry recognized thought leader and subject matter expert in the area of BSM and publishes a widely followed blog on the subject.

George Parapadakis is an ECM Business Value Advocate in the ECM segment team in the UK and is founder and leader of the ECM Strategic Innovation Council in the UK. His role is focused on supporting IBM customers in maximising the value from their investment in ECM technologies, and in providing insight into new market trends such as Enterprise 2.0 and Social Media technologies. Previously, George has specialised in the use of ECM technologies to support Risk & Compliance solutions. George holds a BSc (Honours) in Computing Science and an MSc in Interactive Systems Design. He sits on the management committee of Intellect UK’s Document Management Group and is certified as “ECM Practitioner” as well as being awarded the title of “Master of Information Technologies (MIT)” by AIIM. He is a frequent speaker in conferences and regular writing contributor in various industry publications.