IBM PureSystems Centre

Extending the value of IBM PureSystems

Clari5

CustomerXPs Software Pvt Ltd
System:
IBM PureFlex System
Provided by:CustomerXPs Software Pvt Ltd
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Version:5.0
CustomerXPs' Clari5 Software identifies and solves, in real-time, complex problems in the areas of customer experience management, contextual right-sell, fraud monitoring and compliance. The approach adopted is differentiated because of a multi-disciplinary approach involving AI, statistical modeling and behavioral sciences.
  • - Business Value

    Pattern Overview


    Clari5 CEM solution irons out the wrinkles in your process by gathering information from every channel and touch points of customer interaction in real-time. The real-time intelligence layer over all the systems in the bank, operates on TPS, loads higher than core plus other systems put together. Instant thinking , learning and intelligent interring, all taken care of by CEM so your customer-facing staff can carry on to resolve issues and make useful, relevant product recommendations to your customers. CEM collaborates with most of the back-end systems for complex event processing, interaction management, fuzzy logic, push technology, auto load in absolute real-time for maximal impact Clari5 EFM solution trumps challenges by acting upon real-time intelligence instead of reacting to dated data. IT processes transactional information , including partial and ambiguous data, in real time as it comes in and upon finding something amiss, immediately alerts all those who need to know. By taking a human approach to analysis, based on thinking, learning and inferring. Clari5 solutions are able to produce instant intelligence ready to consumption by your bank's employees.

    Business Case

    Today’s banks provide various engagement options and high level of service to their multidimensional customer which requires secure systems. But fraudsters are finding creative ways to hack financial transaction systems that are going increasingly online. Bank employees have also been known to misuse their privileged access to information to defraud customers. Every touch point in your bank is a window to smart insights from the customers, giving moments of truth parameters. Every positive customer experience leads to enhanced Customer Stickiness/ Retention and excellent Customer Life Time Value (CLTV).

    Business Problem

    A positive customer experience leads to enhanced business perception and customer loyalty. In-depth analytics and quality interactions with a real-time customer conversation engine are what differentiates a bank from others. We call it the Moment of Truth of a bank. It’s all about processing the events as soon as they occur with deeper, more personalized experiences in absolute real-time.

  • -Technical Details

    Real-time Enterprise Fraud Management Today’s banks provide various engagement options and high level of service to their multidimensional customer which requires secure systems. But fraudsters are finding creative ways to hack financial transaction systems that are going increasingly online. Bank employees have also been known to misuse their privileged access to information to defraud customers. Real-time Customer Experience Management Every touch point in your bank is a window to smart insights from the customers, giving moments of truth parameters. Every positive customer experience leads to enhanced Customer Stickiness/ Retention and excellent Customer Life Time Value (CLTV).

  • - More Information

    Provider Information


    Name: Rivi Varghese

    Email: clari5@customerxps.com

    Phone: +91-80-3221-8294

PureSystems patterns are part of a broad portfolio of PureSystems solutions for business, cloud, and infrastructure applications.

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