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Vestigo Operational CRM

Vestigo d.o.o.
System:
IBM PureFlex System
Provided by:Vestigo d.o.o.
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Version:v3.0
Vestigo Operational CRM is a F/O and B/O solution designed for retail banks to maintain relationship with their clients and provide services to them in a customer’s centric manner.
  • - Business Value

    Pattern Overview


    Vestigo Operational CRM is a F/O and B/O solution designed for retail banks to maintain relationship with their clients and provide services to them in a customer’s centric manner.

    The solution provides high level of automatization of F/O & B/O processes which include customer service and support, sales force automation and enterprise marketing support.

    Business Case

    Business opportunities are in those banks trying to improve customer service and support, sales force automation and enterprise marketing support:

    • Customer service and support – Vestigo oCRM automates F/O&B/O operations such as defining new product and services, selling them, contracting them and maintaining them in a customer centric manner
    • Sales force automation – Vestigo oCRM supports creation of sales tasks, contact management, and quote management. It supports automatization of those tasks that are created as results of accepted offers.
    • Enterprise marketing support – Vestigo oCRM automates process of delivering customized customers’ offers through all the channels, tracking customer preferences and monitoring execution of marketing campaigns

    Business Problem

    The banks with siloed application solutions cope with integration and implementation of various CRM solutions facing difficulty in capturing all the information about the customers, recognizing sales opportunities, creating customized offers, utilizing marketing and sales campaigns and automate F/O and B/O in order to provide excellent customer service.

  • -Technical Details

    Vestigo oCRM implements F/O & B/O operations by providing:

    • Customer service and support
    • Sales force automation
    • Enterprise marketing support

  • - More Information

    Provider Information


    Name: Igor Rajic

    Email: igor.rajic@vestigo.hr

    Phone: +385 1 6391 300

PureSystems patterns are part of a broad portfolio of PureSystems solutions for business, cloud, and infrastructure applications.

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