Vestigo Operational CRM is a F/O and B/O solution designed for retail banks to maintain relationship with their clients and provide services to them in a customer’s centric manner.

The solution provides high level of automatization of F/O & B/O processes which include customer service and support, sales force automation and enterprise marketing support.

• Customer service and support – Vestigo oCRM automates F/O&B/O operations such as defining new product and services, selling them, contracting them and maintaining them in a customer centric manner
• Sales force automation – Vestigo oCRM supports creation of sales tasks, contact management, and quote management. It supports automatization of those tasks that are created as results of accepted offers.
• Enterprise marketing support – Vestigo oCRM automates process of delivering customized customers’ offers through all the channels, tracking customer preferences and monitoring execution of marketing campaigns

The banks with siloed application solutions cope with integration and implementation of various CRM solutions facing difficulty in capturing all the information about the customers, recognizing sales opportunities, creating customized offers, utilizing marketing and sales campaigns and automate F/O and B/O in order to provide excellent customer service.

• Customer service and support
• Sales force automation
• Enterprise marketing support