A portal that only "publishes" top-down messages might be referred occasionally but not used as a start point of daily work. Recently, individual work skills are considered very important, and their work styles are devised in companies, the portal should correspond those individuals' diversities so that it won't become just a passage to the "actually used portal".

Ordered list test:

1. one
2. two
3. three

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Unorder list test:

• one
• two
• three

• don't know where and what to do
• can't get updated status of each systemcan't catch the latest updates informationtakes
• time to access each information and information systems
• takes a while to reach necessary information and information systems
• too many windows to use information systems

Today’s customers are more sophisticated and demanding than ever, yet they still crave the intimacy of personal customer care. The secret to winning and keeping customers is to significantly exceed their already-elevated expectations at every touch point.

• Guiding agents, step-by-step, in even the most complex customer-service situations, ensuring the desired agent behavior
• Proactively managing and synchronizing interactions and transactions across all

1. Dev
2. Test
3. Deploy