IBM PureSystems Centre

Extending the value of IBM PureSystems

SugarCRM Sugar

SugarCRM Inc.
System:
IBM PureApplication System
IBM PureData System
Provided by:SugarCRM Inc.
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SugarCRM enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market, that aligns with IBM ExperienceOne / Smarter Commerce, IBM Collaboration Solutions, IBM Analytics, and IBM Infrastructure.
  • - Business Value

    Pattern Overview


    SugarCRM enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market. The company uniquely places the individual at the center of its solution—helping businesses transform the customer experience and enable highly personalized interactions that drive customer excellence and loyalty throughout the entire customer lifecycle.

    SugarCRM delivers a fully transformed, personalized user experience that is immersive, engaging and intuitive. Sugar fuses the straightforward simplicity, mobility and social aspects of a consumer app with the business process optimization of conventional CRM. Recognized by leading market analysts as a CRM visionary and innovator, Sugar is deployed by more than 1.5M individuals in over 120 countries and 26 languages.

     

    Business Case

    SugarCRM's flexible deployment model helps IBM® customers and partners leverage their investment in IBM technology. From software support for IBM ExperienceOne / Smarter Commerce, IBM Notes®, IBM Connections Cloud, CastIron, Cognos® and Watson, to hardware support for i, p, x and z/Linux® deployments as well as SoftLayer, with support within IBM GBS, SugarCRM is one of the best CRM choices for an IBM® environment.

     

    Business Problem

  • -Technical Details

    SugarCRM is an intuitive, easy-to-use customer relationship management (CRM) system for sales force automation, customer service and support automation, and marketing campaign management.

    SugarCRM provides a single, current source of customer information for sales, marketing, and support.

    SugarCRM's open platform is easy to configure and integrate with other applications and data sources to meet changing needs.

    SugarCRM supports a mobile workforce with complete application access via mobile devices.

  • - More Information

    Provider Information


    Name: Laurence Leong

    Email: ibm@sugarcrm.com

    Phone: 1-415-613-7986

PureSystems patterns are part of a broad portfolio of PureSystems solutions for business, cloud, and infrastructure applications.

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