Customers are more mobile, choosier, more adorned with options, more judicious with time, more demanding of simplicity and less tolerant of business-driven organizational procedures and policies than ever before. Our product suite is organized in such a way to accelerate a company’s ability to deliver a 21st century experience to this kind of demanding customer.

We categorize our Customer Engagement Continuum into our three service bundles – be social, be solo and be served.

• Be social combines a broad suite of customer community tools. Use it to construct a self-healing community of customers who save you money and provide valuable feedback.
  
  See KANA Enterprise Crowd
• Be served assists your employees directly in the customer dialogue. A unified call center desktop, real time enterprise integration and intelligent case handling allow you to design world class service experiences.
  
  See Kana Enterprise One, KANA Enterprise Flow
• Be solo encompasses all customer self service channels. Well designed web and mobile service will save money and can have a hugely positive impact on customer satisfaction.
  
  See Kana Enterprise Live

From contact center, to community and customer self service,

Kana Enterprise Customer Profile Entitlement Homepage Dashboards Styling Dynamic Scripting FAQs Agent knowledge Agent Collaboration Contact Mgmt Channel Mgmt CTI Softphone Wrap up Kana Enterprise Flow Document Mgmt Email Mgmt Case handling SMS Workflow Worklist/Work portal Procedural knowledge SLAs and Escalations Kana Enterprise Live Self-service Portal Web Forms Customer Registration Self-service Knowledge Co-Browse Click-to-Call/Chat/Text Affinity Branding Accessibility Kana Enterprise Crowd Blogs Forums Q&A Boards Feedback Ideation Registration Reputation Folksonomy Subscriptions Contact Center Integration Community