MSIT-EXIN for Exceptions and Investigations
IBM PureApplication System
|Provided by: Management Solutions IT GmbH|
MSIT-EXIN is the state-of-the-art case and message management solution which helps financial institutions to decrease their costs, to improve the operational efficiency and to enhance their customer service by improving and automating their investigation processes. by going live within shortest period of time.
Business Problem Exceptions and investigations cause banks and large companies considerable effort. Many financial institutions still process E&I manually, which is highly labor-intensive and entails the risk of errors and missed deadlines. Solution Overview The innovative solution MSIT-EXIN continuously supports all your processes in the E&I area. All exceptions are incorporated into the system, regardless whether they reach you via e-mail, fax, telephone, web form or SWIFT network. The solution offers workflow functions and case management and thereby automatizes your processes. For example, investigations running via the SWIFT network can be forwarded completely automatically (Straight-Through-Processing). MSIT-EXIN achieves outstanding savings in E&I, costs being reduced by 30 to 40 percent compared to manual interventions. Also, the response time is reduced considerably; enquiries can be dealt with 50 percent faster. Clear reports guarantee latest information regarding number and processing time of investigations at the touch of a button. Thereby you can eliminate error sources and are able to further increase productivity in the E&I area.
Business ProblemExceptions and investigations cause banks and large companies considerable effort. Many financial institutions still process E&I manually, which is highly labor-intensive and entails the risk of errors and missed deadlines.
• Seamless integration into existing bank systems • Pre-defined standards for the processing of SWIFT E&I • Functions for the full lifecycle of Exceptions and Investigations • Achieve STP for investigations • Flexible parameterization to meet individual requirements and to support implementation • A highly scalable and flexible system based on industry standards • SWIFT-connectivity for MX- and MT-messages • Integration of other message systems (e.g. email) • Additional option to connect existing investigations solutions • Multi-channel communication and Multi-language support
Name: Josef Steindl