IBM Tivoli IT & Software Asset Management products provide customers with the information required to track, manage, and service IT assets efficiently through their entire life cycle by combining the inventory, financial and contract management of IT hardware and software assets. These end-to-end cross-platform IT asset management solutions provide the comprehensive view you need to optimize your IT hardware and software asset management processes, maximize your return, improve staff productivity, and reduce compliance risks. Since these products are part of the same SOA architecture as Tivoli Service Request Manager, further operational efficiencies and improved service levels can be achieved. Furthermore, these solutions can easily be extended to manage non-IT enterprise assets as well, resulting in additional efficiencies and improved service levels.
Manage IT and software assets across the enterprise
IBM Tivoli Asset Management for IT is a far-ranging IT asset management application that supports inventory, financial, maintenance and contract management. The solution can help:
- Track and manage IT assets throughout the asset life cycle more efficiently.
- Help manage procurement, budgeting and contracts more effectively.
- Proactively manage regulatory, financial and software license compliance efforts.
- Maximize the use of IT resources by identifying and redeploying underutilized assets.
- Help to control IT costs and more accurately plan for future IT needs.
This solution provide a more comprehensive view of your IT infrastructure and offers detailed reports and key performance indicators (KPIs), all presented in an easy-to-configure user interface.
Efficiently manage service requests through streamlined incident and problem management processes
IBM Tivoli Service Request Manager provides the support that organizations need to keep business systems and services available and reliable. This solution can help:
- Automate incident and problem management processes for faster service restoration at a more appropriate cost.
- Increase availability of critical IT services and reduce disruptions.
- Reduce costs associated with service desk calls.
- Upgrades are simplified. Configuration information is stored in meta data to readily upgrade from one version to the next.
- Customize your workspace with built-in configuration tools. Create easy, on the fly changes to UI, workflows, processes, and reports.
- Streamline service desk operations and optimize the productivity of service desk personnel.
- Improve infrastructure stability and expand availability by providing a common solution for global support.
IBM Tivoli Service Request Manager, based on the ITIL standard, provides service request support through a streamlined incident and problem management process that helps your service team provide consistent, high quality service that reduces downtime and service-related costs.
Products included in this solution
- IBM Tivoli Asset Management for IT
IBM Tivoli Asset Management for IT enables efficient and effective management of the IT asset lifecycle, to lower cost, mitigate license and regulatory compliance risk, and better align IT with business goals. - IBM Tivoli Service Request Manager
IBM Tivoli Service Request Manager enables service efficiencies, reduces disruptions, streamlines service desk operations, improves customer satisfaction, and reduces costs by unifying key service support and asset management processes. - IBM Maximo Mobile Work Manager
Provides technicians with mobile access to work management processes. - IBM Maximo Mobile Inventory Manager
Provides remote access to inventory management processes. - IBM Maximo SLA Manager
Provides the ability to monitor service level offerings, agreements, and delivery. - IBM Maximo Enterprise Adapter
Enables integration with enterprise systems.
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