Service Delivery and Process Automation

Manage mroe with less.

Tivoli softwareTivoli software

Improve operational responsiveness and availability

IBM® Service Delivery and Process Automation software gives you the visibility, control and automation needed to provide quality service delivery, addressing all stages of the service lifecycle.

Tivoli® Service Delivery and Process Automation software offerings provide a complete solution, automating the full lifecycle of service requests, incidents and trouble tickets from their creation through to the environmental changes they produce. Tivoli software is integrated to capture incoming requests, incidents and problems; route them to the correct decision-makers; and expedite resolution with enterprise-strength server and desktop provisioning tools. They do this while keeping an accurate record of all the configuration items in a federated management database and a real-time picture of the deployed infrastructure – matching hardware and software services with the business needs they fulfill.

By automating change, configuration, provisioning, release and asset management tasks, IBM Service Delivery and Process Automation software and services help reduce cost and eliminate error.

Common process automation platform combines asset and service management in one environment

IBM Service Delivery and Process Automation products leverage a common process automation engine. This engine is unique in its ability to:

With the implementation of IBM service delivery and process automation software solutions, clients can expect to improve the efficiency and effectiveness of IT, enable greater convergence of technology and business processes, and see results in areas like mean time to repair, service quality, and customer satisfaction.

With Tivoli You Can...

Anticipated Results

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Presentations Available

Pulse 2012

White paper: Taking control of the virtual image life cycle process

Maximise the potential efficiencies and cost savings of virtualisation.

White paper: Confidently maximise virtual investments

Improve performance, security and reduce cost with IBM's Integrated Service Management®.

Pulse IBM SolutionsConnect 2013