IBM Tivoli software solutions for Service Availability and Performance Management

Understand the Basics

Tivoli solutions for Service Availability & Performance Management provide customers with the visibility, control and automation needed to assure service quality and reduce operations costs:

• Improve visibility into business service performance, and understand the impact of application, server, middleware, and network infrastructures on service health and the customer experience.
• Integrate management across operational silos, staff, and tools and improve return on existing investments with Tivoli integrations and common tooling.
• Maximise productivity, control new spend, and improve mean-time-to-resolution with predictive analytics and root cause analysis, and policy-based workflow automations.

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With Tivoli You Can...

• Improve customer satisfaction with increased availability of critical business services.
• Grow & protect revenue with visibility to service quality and key performance indicators.
• Lower IT Operations costs by eliminating manual tasks associated with reducing mean time to repair, collection, filtering and correlation of events, and systems and workload management.
• Reduce capital and server maintenance costs with improved utilisation of physical and virtual resourcesReduce energy costs with control over energy usage.
• Reduce energy costs with control over energy usage

Anticipated Results

• Improved customer satisfaction by up to 70%
• Improved application availability between 5 & 17%
• Staff savings of up to 15% for managing IT resources holistically
• Reduction of event volumes as much as 10,000 to 1.
• Reduction of symptomatic incidents by 40%
• Reduction in energy costs between 30 & 50%
• Management of additional applications with existing resources - a savings of 2 HC per application
• 20% reduction in costs associated with change management20—25% reduction in costs associated with job scheduling
• Avoidance of HW purchases of 5% or greater
• 20-25% reduction in costs associated with job scheduling
• Increase throughput of applications by 5% with automated job scheduling

Featured Products

• IBM Tivoli Business Service Manager

  Provides enterprise, public sector and service provider organisations with advanced service and process visibility in targeted, real-time dashboards.

• IBM Tivoli Netcool/Impact

  Provides a common platform for data access that circumvents organisational boundaries. With data from virtually any source, you can correlate, calculate, enrich, deliver, notify, escalate, visualise and perform a wide range of automated tasks.

• IBM Tivoli Netcool/OMNIbus

  Consolidates complex IT and network operation management tasks. Improves service availability and resiliency with real-time service management for data centres, network operations centres and IT domains.

• IBM Tivoli Composite Application Manager (US)

  Helps increase the performance and availability of business-critical applications. It provides real-time problem detection, analysis and repair to help maintain the availability and performance of applications.

• IBM Tivoli Monitoring

  Helps you optimise IT infrastructure performance and availability. Use this system monitoring software to manage operating systems, databases and servers in distributed and host environments.

• A complete list of Service Availability and Peformance Management software products (US)