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Service Availability and Performance Management, Cost-effectively improve customer satisfaction with increased availability of critical business services, View Pulse ANZ discuss Service Management

Service Availability and Performance Management

Tivoli software

IBM Tivoli software solutions for Service Availability and Performance Management


Understand the Basics

Tivoli solutions for Service Availability & Performance Management provide customers with the visibility, control and automation needed to assure service quality and reduce operations costs:

Increase availability and performance with IBM Service Management. Register for the white paper

With Tivoli You Can...

  • Improve customer satisfaction with increased availability of critical business services.
  • Grow & protect revenue with visibility to service quality and key performance indicators.
  • Lower IT Operations costs by eliminating manual tasks associated with reducing mean time to repair, collection, filtering and correlation of events, and systems and workload management.
  • Reduce capital and server maintenance costs with improved utilisation of physical and virtual resourcesReduce energy costs with control over energy usage.
  • Reduce energy costs with control over energy usage

Anticipated Results

  • Improved customer satisfaction by up to 70%
  • Improved application availability between 5 & 17%
  • Staff savings of up to 15% for managing IT resources holistically
  • Reduction of event volumes as much as 10,000 to 1.
  • Reduction of symptomatic incidents by 40%
  • Reduction in energy costs between 30 & 50%
  • Management of additional applications with existing resources - a savings of 2 HC per application
  • 20% reduction in costs associated with change management20—25% reduction in costs associated with job scheduling
  • Avoidance of HW purchases of 5% or greater
  • 20-25% reduction in costs associated with job scheduling
  • Increase throughput of applications by 5% with automated job scheduling

Featured Products

  • IBM Tivoli Business Service Manager
    Provides enterprise, public sector and service provider organisations with advanced service and process visibility in targeted, real-time dashboards.
  • IBM Tivoli Netcool/Impact
    Provides a common platform for data access that circumvents organisational boundaries. With data from virtually any source, you can correlate, calculate, enrich, deliver, notify, escalate, visualise and perform a wide range of automated tasks.
  • IBM Tivoli Netcool/OMNIbus
    Consolidates complex IT and network operation management tasks. Improves service availability and resiliency with real-time service management for data centers, network operations centers and IT domains.
  • IBM Tivoli Composite Application Manager (US)
    Helps increase the performance and availability of business-critical applications. It provides real-time problem detection, analysis and repair to help maintain the availability and performance of applications.
  • IBM Tivoli Monitoring
    Helps you optimise IT infrastructure performance and availability. Use this system monitoring software to manage operating systems, databases and servers in distributed and host environments.
  • A complete list of Service Availability and Peformance Management software products (US)

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White paper: Taking control of the virtual image life cycle process

White paper: Taking control of the virtual image life cycle process

Maximise the potential efficiencies and cost savings of virtualisation.


White paper: Confidently maximise virtual investments

White paper: Confidently maximise virtual investments

Improve performance, security and reduce cost with IBM's Integrated Service Management®.