IBM Service Management Software

IBM Service Management software unlocks innovation in your organisation. Get the Visibility, Control, and Automation (US) you need to deliver services aligned to your business goals—Visibility  to see and understand the workings of your business; Control  to effectively manage your business, minimise risk, and protect your brand; and Automation  to optimise your business, reduce the cost of operations and deliver new services more rapidly.

Built on the Tivoli Service Management Platform, IBM offers the broadest and deepest set of capabilities in the industry wrapped with best practices (such as ITIL V3), methodologies and services, to help you leverage those capabilities in your environment as efficiently and proactively as possible.

To make it easier for you to get started or move to the next stage of your service management implementation, we've organised our comprehensive portfolio into Value Segments with Entry Points and Starter Projects designed to address your most critical needs and reduce time to value.

Value Segments:

The seven most common service management product categories based on customer-defined needs: Service Delivery and Process Automation; Service availability & Performance Management; Storage Management; Security, Risk and Compliance; Datacentre Transformation; Asset & Financial Management; and Network & Service Assurance.

Entry Points:
The five key initiatives clients must address for effective service management:

• Discover: (US) Find out what's in your infrastructure.
• Monitor: (US) Track infrastructure health and compliance.
• Protect: (US) Ensure that your infrastructure is secure against threats and disasters.
• Industrialise: (US) Streamline workflows and processes for repeatable, scalable and consistent results.
• Integrate: (US) Align and integrate operations and business for optimal impact.

• IBM Tivoli Change and Configuration Management Database (US)

  Provides an enterprise-ready platform for storing deep, standardised data on configurations and change histories to help integrate people, processes, information and technology.

• IBM Tivoli Storage Process Manager (US)

  Provides a set of customisable ITIL-aligned storage management processes. Manages and coordinates simple and complex change, configuration and incident management processes for an IT storage environment.

• IBM Tivoli Unified Process Composer (US)

  Provides detailed documentation of IT Service Management processes based on industry best practices. Offers detailed content and tooling to enable content customisation, extension, and publishing.

• Complete list of IBM Service Management software products (US)