Purchasers of IBM distributed software products generally obtain one year of Software Subscription and Support. This expires at the customer's anniversary date and requires the renewal of their Software Subscription and Support. Customers are notified and provided a quotation of the cost of renewing their products preceding their anniversary date and either renew through IBM directly or a software reseller. The current IBM software renewal structure provides free upgrades and technical support if the customer maintains their Software Subscription and Support subscription.
Tab navigation
- Overview
- Subscription and Support- selected tab,
- Support Renewal process
Affordable, renewable product upgrades and technical support.
Get Software Subscription and Support - product upgrades and technical support - with every new license, including Fixed Terms Licenses obtained through the Passport Advantage program.
Software Subscription and Support saves you time:
With each new license, you get renewable, worry-free access to
- Comprehensive and flexible upgrade protection
- The latest versions and releases of software
- Responsive, cross-platform customer support
- IBM software technical support for all your designated IT staff
- Remote Technical Support (RTS)
- 24x7 software support for business - critical outages
- Online self help functions you can use when you want, where you want
Software Subscription and Support saves you money:
- You get upgrade protection - no cost access to new releases and enhancements as they roll out. This means you always have the most up-to-date versions of the software you rely on everyday.
- You get tradeup options and pricing. This means the software you run is always in synch with your changing business needs.
(eNotifications to alert you when new product releases and versions of your licensed products become available.)
Note: To take advantage of eNotifications:
- Select 'Passport Advantage Reseller (US)' or 'Passport Advantage Customer (US)'.
- Sign in to your Passport Advantage Online account using your IBM ID and password.
- Select 'Account Management'.
- Then select 'eNotification' to set your eNotification preferences.
