The Varicent Technical Support Portal is being maintained while we plan for a single, complete transition to the IBM support system.
Important Notification – The following change to our Varicent process is now in effect:
For logging a ticket via email, customers must use the interim Varicent/IBM address – firstname.lastname@example.org.
At this time, all other processes remain unchanged.
Customers will be notified in advance of any changes to the support process.
Following are current usage instructions: