Varicent Customer Center

Information for Varicent customers as they transition to IBM.

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Welcome to the IBM Cognos SPM (Sales Performance Management) Customer Center.

The Customer Center is designed to provide our SPM community with a portal for easily locating important information about being an IBM SPM Customer.  We will continue to update this area with relevant news for your reference.

If you have any questions about being an IBM Customer, contact Customer Success at SPM Customer Success.

What you Need to Know About IBM Support

Support Client Experience - an overview of assigning a primary contact, Passport Advantage, and software downloads for on premise customers.

Doing Business with IBM

Please use the link provided below to access critical data on doing business with IBM.

Key Contact Email Notifications

Key customer contacts will receive email notifications with information on working with the new IBM systems. The link below outlines the specifics. If you have questions or if you received an email from IBM and would like to assign a new key contact, please email us at SPM Customer Success.

Continuing Business within IBM - Explanation of Emails