Our purpose is to provide timely resolutions to client issues and to actively seek to prevent future problems, driving continuous value and compelling advantage for clients as they deploy IBM Business Analytics software and solutions.

Standard Software Subscription and Support (S&S)

Our software support programs can adapt to fit your needs. Standard Software Subscription and Support (S&S) is an upgrade and technical support solution for every distributed and fixed-term IBM Software license. Subscription is the most cost-effective way for businesses to ensure that IBM software users have the latest technology for our most current releases. With Subscription, customers can upgrade to new releases as the needs of their business dictate. Support helps keep customers' users up and running wherever they're working in the world — ensuring that they are covered with the support they need and increasing return on their investment in a total software solution.

Find general information about Software Subscription and Support for Business Analytics products Find details about Software Subscription and Support for IBM Cognos products Find details about Software Subscription and Support for IBM SPSS products

IBM Software Accelerated Value Program

The IBM Software Accelerated Value Program delivers a proactive, cost-reducing, and productivity enhancing advisory service. The program pairs you with an assigned team who builds a foundational understanding of your overall environment. Through that understanding, the team works to facilitate faster deployment, lifecycle leadership, risk mitigation, and more by identifying ways to improve your environment, staff skill set, and processes.

Accelerated Value Program for IBM Cognos Software