Answers to technical questions

Business Analytics offers a wealth of information to help you understand how to install and use Business Analytics software most effectively. Resources described here include:

• Product Documentation
• Technote Knowledge Base
• Proven Practices
• Forums and Communities
• Business Analytics Supportlink

Information and resources on Upgrading from Cognos 8 or ReportNet to Cognos 10, or Migrating from Series 7

Answers to non-technical questions

Even for non-technical questions, we recommend logging a Service Request via links seen at http://www.ibm.com/planetwide. Describe your issue and provide contact information and you will receive a response within a specified time. If you have any difficulty using the Service Request tool, phone us at the number for your region in http://www.ibm.com/planetwide or send an email to IBM Business Analytics Client Care (ClientCare@ca.ibm.com).

To make the most of the Support resources available to you online, please review this Top Tips article or view one of our video tutorials.

To find information about supported version and technical environments, please view our Frequently Asked Questions (FAQs).