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Contacting Technical Support
Business Analytics Technical Support is committed to providing excellent customer service at all times. If you are a customer or partner with a valid Software Subscription & Support agreement in place and you have a support-related issue, please contact us in one of the following ways:
Tip: before logging a call, you may want to search the Business Analytics knowledge base which includes over 50,000 Technotes and 1,000 Proven Practice documents as well as product documentation and APAR records. The vast majority of service requests logged relate to issues and questions covered within this expansive knowledge base.
If you are unsure as to what level of support you have, or would simply like to know more about our various support offerings, please refer to the Support Programs page