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Business Analytics Customer Support is committed to providing excellent customer service at all times. If we fail to meet your expectations, please feel free to escalate the issue in one of the following ways:
Non-Technical Support Escalation
For non-technical escalations, support access issues or general inquiries, email ClientCare. A Client Care Representative will contact you within 24 hours during regular business hours.
Technical Support Escalation
For technical escalations or when dissatisfied with the technical support you received, please contact a Support Manager in one of the two following ways:
Senior Manager Support Escalation
If your concerns have not been addressed to your satisfaction through one of the escalation paths described above, please contact the IBM Business Analytics Support Senior Manager for your Region. This manager will receive your escalation email and contact you within 24 hours during regular business hours.
|Region||Senior Manager Contact|
|North America||Alex Gorman|
|Asia Pacific||Peter Dalliston|