Business Analytics Customer Support is committed to providing excellent customer service at all times. If we fail to meet your expectations, please feel free to escalate the issue in one of the following ways:

Non-Technical Support Escalation

For non-technical escalations, support access issues or general inquiries, email ClientCare. A Client Care Representative will contact you within 24 hours during regular business hours.

Technical Support Escalation

For technical escalations or when dissatisfied with the technical support you received, please contact a Support Manager in one of the two following ways:

• Email a Business Analytics Support Manager with your request. You will be contacted within 24 hours during regular business hours.
• Contact a Business Analytics Support Duty Manager by phone. Use the published support phone number for your country: http://www.ibm.com/planetwide. Ask to speak to a Business Analytics Support Duty Manager—your name, phone number and issue will be recorded. A Business Analytics Support Duty Manager is available 24 hours a day, 7 days a week, and will be contacted immediately. The Duty Manager will return your call within 2 hours.

Senior Manager Support Escalation

If your concerns have not been addressed to your satisfaction through one of the escalation paths described above, please contact the IBM Business Analytics Support Senior Manager for your Region. This manager will receive your escalation email and contact you within 24 hours during regular business hours.

Region	Senior Manager Contact
North America	Alex Gorman
Europe	Nigel Crabb
Asia Pacific	Peter Dalliston
Japan	Hiroshi Motai