What do you need help with? Obtain help immediately with these helpful links:

• Downloading software - click here
• Service Packs, Fix Packs & Emergency Fixes - click here
• Submitting a support Service Request online - click here
• IBM Customer Numbers explained - click here
• Contact role management - click here
• APARs defined and how to view - click here
• Assistance in navigating: IBM Business Analytics website, Support Portal or Learner Portal
• License Keys (for IBM SPSS) - click here
• Access the IBM SPSS License Key Center - click here

Still need help? The Client Care team is available to help with any of the above, as well as:

• Managing post-installation license key issues
• Entitlement

NOTE: Licensing support for all unsupported SPSS versions will end September 30, 2012. See our complete Q&A document for additional details.

Entitled customers (with active support contract) can get additional assistance by logging a Non-Technical Service Request online via the SR Tool, or navigate to www.ibm.com/planetwide to see support contacts in your country.

Still lost?

Email clientcare@ca.ibm.com with your problem and we'll get back to you within 24-48 business hours

For issues related to reaching Technical Support, you will need to know your IBM Customer Number. Those with an IBM Customer Number should use the Open Service Report link to submit a support service request online. Note that you will be required to register, the first time you use this option. Your Site Technical Contact will be notified that you are asking to submit requests online and may grant or deny that request. If you prefer to phone, you can find the appropriate number to call under IBM Software Support.

For other issues, including questions related to invoices, contracts and more, contact Customer Support OnLine. If you need to change the language shown on this site, use the link that appears at the upper right.

If you are unsure as to what level of support you have, or would simply like to know more about our various support offerings, please refer to the Support Programs page