Business Analytics staff are committed to providing excellent service at all times. If you are a customer or partner with a valid Software Subscription & Support agreement in place and you have a support-related issue, please contact us in one of the following ways:

• Technical Support - For questions about the installation, upgrade or operation of your products.
  
  
• Non Technical Support (Client care) - For questions related to software licensing, contact role management, and more.
  
  
• If you need to escalate an existing issue, please refer to the Support Escalation page
  
  

NOTE: Students using IBM SPSS software should use the process defined on the SPSS Student Resources page

If you are unsure as to what level of support you have, or would simply like to know more about our various support offerings, please refer to the Support Programs page