Welcome to IBM Software Subscription and Support (formerly known as SPSS maintenance renewal). A comprehensive product upgrade and Technical Support solution, IBM Software Subscription and Support delivers:
- product upgrades -- new releases and new versions -- at your convenience
- phone and online Technical Support -- when, where, and how you choose
You'll find valuable tips and insights here as you transition to IBM Subscription and Support.
What you need to know about IBM Subscription and Support
Changes to the Start and End Dates of Your Subscription and Support Renewal
IBM Subscription and Support contracts align the renewal dates starting on the first day of the month and ending on the last day of the month. If the end date of your annual SPSS maintenance renewal historically expired on any day other than the last day of the month, you will notice that the end date has been revised to the last day of the month consistent with IBM policy. In subsequent years, your renewal will automatically align with IBM renewal dates. This policy applies to both annual and perpetual customers.
If you have any questions about this, you may contact your Renewal Representative directly. Their contact information is available on IBM quotes and invoices for your easy reference.
Understanding the Unlimited License Agreements information on your quote or invoice
For those customers who have an unlimited license agreement, you will notice a change from what you are use to seeing on the new IBM quotation and invoices.
On SPSS quotes and invoices, the Users field would have shown one of 9999, 9000, 2999 or unlimited as defined in your SPSS licensing agreement. On the IBM quote and invoice, the Quantity field will show as 1 and the new IBM SPSS part description will display the part name followed by the word Contract which refers back to the SPSS contract. The unlimited license use has not been eliminated, just restated to be consistent with IBM systems.
Mapping the SPSS products names to IBM product names.
Your SPSS products name may have changed when transitioned to IBM. You can check here to see both the heritage SPSS product name and the IBM product names.
Links to Subscription and Support Documents
Your new IBM quote & invoices are easy to read. For a side by side comparison of each of your SPSS and IBM quotes & invoices, review here.
Important Changes to your Software Subscription & Support Renewal
Subscription and Support information sent to your business in September
Last September your organization received important information about doing business with IBM. Contained within the document (see section III) is helpful information about Subscription and Support at IBM. When searching for your information, ensure you select the appropriate region.
Questions and Answers
Will the person I contact for questions and to renew change?
Many of the same renewal team members are in place to answer questions and help make your renewal experience a positive one. You can expect the same level of service you have been accustomed to at SPSS.
Will the renewal process I experience change?
Our goal is to minimize the change that you experience as you transition to IBM. The IBM processes are very similar to those of SPSS, and your Renewal representative will be available to answer any questions you may have.
How do I know who my Renewal Representative is?
When you receive a quotation or invoice, the Renewal representative name and contact information is provided within allowing you to readily make contact if you need to.
Will my SPSS customer number change?
SPSS customer numbers will be replaced with IBM customer numbers (also known as "ICNs"). The business contact for your organization will receive your company's ICN in a communication in October or November of 2010. Your ICN will be used with all order-related processes.
Who do I contact for Support?
Access to SPSS Support is unchanged. You should continue to access Support as you always have until further notice.
We are here to help
If you need help your Renewal Representative is always available. Just refer to your Subscription and Support renewal quote or invoice for detailed information on how to contact them. Alternatively, you can also ask a question by emailing us at glbrenew@ca.ibm.com