Overview
The IBM SPSS Consulting Services team specializes in helping you before, during and after you purchase IBM SPSS software. Our professional consultants use proven methodologies to ensure that the installation and deployment of our solution achieves the objectives you set, within the budget and time frame you establish.
Whether your organization is large or small, and whether you're a commercial enterprise, a government agency, or an academic institution, IBM SPSS Services can assist you.
Our organization has developed specialized methodologies to ensure that our implementations meet or exceed your organization's expectations. They share knowledge and best practices about:
- Implementing IBM SPSS analytical software
- Specifying and deploying predictive analytics solutions
- Customizing IBM SPSS market research applications for commercial and market research firms, as well as for clients in education and the public sector
- Configuring and deploying business intelligence solutions
They bring real-world experience to addressing a number of business challenges.
Consulting Services - Dynamic tab
IBM SPSS Professional Services consultants work with you to help you meet many different types of challenges. We offer special expertise in a number of industries, but have found that some capabilities are valuable in any industry. These include our ability to help organizations to:
Strengthen customer relationships
- Develop cost-effective marketing campaigns
- Improve customer acquisition by understanding the habits, characteristics, and attitudes of your most profitable customers
- Minimize "churn," the loss of desirable customers
- Improve cross-selling and up-selling capabilities across all channels
- Deepen your understanding of current and prospective customers through survey research
- Monitor customer satisfaction levels to spot any perceived problems with your products or services
- Increase the usability and strategic value of your web properties
Minimize risk
- Identify credit risk among credit applicants
- Detect and minimize the effect of fraudulent claims or transactions
- Uncover the patterns of suspicious behavior that merit further investigation
Manage personnel
- Recruit new talent more cost effectively
- Manage personnel turnover and retain valuable talent
- Managing career planning and succession planning
Turn insight into action
- Deploy predictive results to front-line people and systems to improve decision-making at every point of interaction
- Optimize IT systems and processes to continually refresh predictive models to achieve the greatest benefit from your investment in predictive analytics
We also offer special-focus consulting engagements for education:
Improve student performance in K-12 systems
- Gain greater control over academic outcomes
- Deliver personalized, data-drive learning programs for each student
- Meet regulatory and compliance standards
Strengthen operational efficiency in higher education
- Recruit students more efficiently
- Manage student progress and retention more effectively
- Support development efforts and alumni relations
- Improve campus security
Achieving results with a proven approach
The IBM SPSS organization has provided consulting services to companies worldwide for more than 40 years, combining industry best practices with our proven analytical approach. SPSS was a founding member of the consortium that developed the methodology known as the CRoss-Industry Standard Process for Data Mining (CRISP-DM). In our predictive analytics engagements, we follow this process, in order to develop effective solutions to meet your needs.
CRISP-DM focuses data mining on
model deployment that delivers
quantifiable business returns.
CRISP-DM focuses data mining on model deployment that delivers quantifiable business returns.
- Business understanding -- achieve a clear understanding of your business challenges
- Data understanding -- determine what data is available to solve your business needs
- Data preparation -- prepare the data in a format to answer your business questions
- Solution -- design data models/solutions to meet your requirements
- Evaluation -- test the results against the goals of the project
- Deployment -- deploy the solution and/or results throughout your organization
Deploy analytical products and applications
IBM SPSS consultants bring a wealth of real-world experience to your consulting engagement. They can share with you best practices that have benefited other organizations in education, government, and a wide variety of industries, including financial services, telecommunications, manufacturing, distribution, healthcare, market research and others.
Each engagement has its own set of requirements and deliverables but there are a number of standard services we provide, including these:
- Performing standard or customized product implementations
- Installation of software
- Coaching, mentoring and knowledge transfer of getting the most benefit and use out of your software for increased ROI
- Converting data files and designing audit services
- Developing and deploying predictive models
- Building multidimensional databases
- Designing automated reporting processes
- Optimizing system resources
- Designing and deploying data mining solutions using the CRISP-DM methodology
- Designing and implementing survey data collection processes
