Overview
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IBM® SPSS® Data Collection Phone Interviews delivers power and productivity today – and flexibility for the future.
IBM SPSS Data Collection Phone Interviews increases the productivity of actual and virtual call centers, reducing the costs of phone surveys while boosting response rates, increasing scale and making it easy to conduct high-quality global research at lower cost.
A comprehensive platform for CATI (Computer Assisted Telephone Interviewing), with tools specifically designed for the needs of different users – interviewers, supervisors and managers – to ensure maximum utilization and operational efficiency
Robust telephone interviewing built on the foundation of Quancept CATI – but for today's modern telephone interviewing environment
Granular command and oversight of the entire telephone environment provides tight control of interviewers, respondents and sample management
Create and deploy surveys, manage samples and quotas, view reports on the productivity of samples and interviewers – and deliver high-quality interviews and accurate survey results
Survey interface built for speed and efficiency – create one survey and deploy over the Web, by telephone or face to face
Maximize respondent rates and ensure contacts are never lost through instant transition to Web interviewing
Security and control – manage access rights and levels across the enterprise to ensure users see the actions they need or are allowed to carry out
Built-in fault tolerance, and scalability to accommodate the escalating needs of complex surveys and large global call centers
Extensive auditing capabilities – onscreen or audio monitoring across all locations to ensure the quality and accuracy of surveys
Create global or project-specific rules to streamline operations within call centers
Fully integration with with the following dialers for predictive and group dialing: Marketing Systems Group PRO-T-S, Sytel, and InVADE
Operating system supported: Windows
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Advanced, easy-to-use technology for deploying and managing compelling online surveys.
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