Customer churn

Reduce churn through better insights

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Predict and prevent customer churn

With customer churn rates as high as 30 percent per year in some global markets, identifying and retaining at-risk customers remains a top priority for communications executives. Markets are saturated, unhappy customers defect or downsize their service usage, and a class of professional churners is beginning to emerge.

With customer churn solutions from IBM, communications service providers can:

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Contact us for more information on customer churn solutions and how you can secure funding with IBM Global Financing.

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