Our approach: Put your organization on the road to business analytics success with the Customer Success Lifecycle
Customer Success Lifecycle outlines a recurring set of high-level phases and activities, spread over a typical strategic timeframe that supports your journey to analytics and solution success. The phases of the lifecycle include:
- Define value by exploring the potential and vision for analytics in the organization and planning a strategic roadmap of projects with high business value to improve strategic performance drivers.
- Implement value with successfully delivered and deployed on premise, cloud or hybrid solutions and capabilities that provide business-based outcomes measured against use case requirements.
- Realize value by running and optimizing the solutions, resulting in improved business agility, mitigated risk, and more efficient processes with a trusted foundation.
- Grow value with expanded adoption and extension of capabilities resulting in enhanced business effectiveness, increased collaboration and application of analytical skill.
IBM Solution Services Custumer Success Lifecycle:
A comprehensive client business goal driven approach that brings to bear IBM's unmatched expertise and proven practices.