OpenPages software

Issue Management

A sound risk management program relies on strong process management and sophisticated issue resolution.

The OpenPages platform delivers a full featured issue remediation component to manage enterprise-wide issue tracking and resolution. Root causes can be identified, with common issues grouped together to provide visibility to upper management. On a more granular level, multi-step action plans can be created to drive issues to completion, ensuring closed loop validation of progress towards risk management goals.

OpenPages Issue Management provides:

• Enterprise level reporting on the status of issue ownership and progress
• Powerful task management, allowing the assignment and re-assignment of issues and corresponding action plans
• Full exposure to the OpenPages workflow engine, allowing for automated assignment, review, and approval
• Individual, group, shared, and aggregate ownership of complex or simple tasks
• Email integration, providing external stimuli to issue owners, reviewers, and approvers