Continuing Business within IBM - Helping you make the transition to IBM

Explanation of Emails

If you are a Primary Contact, you may have received (or will receive over the upcoming weeks) a number of emails from IBM. The following automated emails have been sent out to either the person designated as the Primary Business Contact, or to the Primary Technical Contact (IBM Customer Numbers and Contact Types Explained) within your organization:

Email subject line What's in it Why it's important What you should do with it
IBM Software Proof of Entitlement Notification - Provides your IBM Customer Numbers (ICN)
- Sent to Primary Business Contacts and Primary Technical Contacts
- Includes a .pdf attachment

The .pdf attachment includes your new IBM Customer Number assigned to each Clarity entitlement. ICNs will be required for future access to support as well as product downloads, etc. Open the .pdf and make a record of the product and the ICN associated with it.
Welcome to IBM - Welcome to IBM notification
- Sent to Primary Business Contacts
This email includes your software site number and IBM Customer Number (ICN). - File your software site number, ICN and software agreement number for future reference.
- Follow the links and instructions in the email to set up your access to the Software and Services tool (used for product downloads).

Welcome to IBM's Electronic Service Request System - Automatic email from the IBM on-line service request management tool, called the ESR, or Electronic Service Request system.
- Includes personalized url.
It provides the information you need to prepare for the service request management transition that is planned for early this year. - Follow the links and instructions in the e-mail
- Set up your contacts
- add your ICN with these contacts to prepare for the service request management transition planned for early this year.
Note: Do NOT use the ESR as your service request management tool at this time.

IBM Welcomes you to Software and services tool - Automatic email generated when your Clarity product entitlement(s) is loaded into IBM systems
- Sent to Primary Technical Contacts
- Includes personalized url
You will need to follow the instructions in the email to gain access to the IBM product download website. - Follow the links and instructions in the e-mail
- Watch your mail for the hard copy Welcome letter containing your IBM temporary pass code
- You will then have full access to the Software and Services Tool (read more on this tool)
- All existing customers as well as partners providing support services should continue to use the heritage Support website to access entitled current product downloads and back-level releases. This site will be available until early this year.