Overview
IBM® Cognos® Real-time Monitoring is an operational business intelligence solution designed to help you react quickly to fleeting revenue and cost saving opportunities.
Stay on top of business operations and make adjustments quickly. Cognos Real-time Monitoring features self-service, interactive dashboards with operational metrics for frontline users, executives on the go, managers and analysts.
- Develop operational KPIs and measures to support your organization’s operational KPI monitoring agenda with self-service, interactive dashboards that you can drag and drop into your IBM Cognos Business Insight workspace.
- Support up-to-the-moment decision-making with contextual business intelligence that provides insight into current operational drivers.
- Drive actions that have optimal, immediate impact on business operation, such as call center agent utilization, marketing lead monitoring and SLA monitoring.
- Empower frontline workers to detect and respond rapidly to changing business conditions with exception notification.
- Expose problems or opportunities in real-time to continuously drive operational efficiencies.
- Deliver operational optimization throughout your sales, customer service, manufacturing, IT and marketing organizations.
- Compare real-time data and information alongside historical data from Cognos Business Intelligence
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