Business Analytics Software Client Support Escalation

Client Support is committed to providing excellent customer service at all times. If our support services fail to meet your expectations, please feel free to escalate the issue in one of the following ways:

Non-Technical Support Escalation

For non-technical escalations, support access issues or general inquiries, email ClientCare. A Client Care Representative will contact you within 24 hours during regular business hours.

Technical Support Escalation

For technical escalations or when dissatisfied with the technical support you received, please contact a Support Manager in one of the two following ways:

Client Support Contact List
Region Senior Manager Contact List
North America Alex Gorman
Europe Russell Kinmond
Asia Pacific Peter Dalliston
Japan Kazuya Inoue