Attention: All Clarity Systems Customers and Business Partners
As a customer of IBM, you’ll continue to have access to Clarity Systems offerings as well as an extensive portfolio of software solutions and services offerings, while enjoying the high-quality, responsive service you’ve come to expect from both Clarity Systems and IBM.
Support Cases and Service Requests
Support Case submission is now available via the IBM SR Tool. Access to the SR Tool requires an ICN (IBM Customer Number) and a login to ibm.com. Information is available at http://www-01.ibm.com/support/docview.wss?uid=swg21502550.
Download Patches
Clarity Systems patches can be found on Fix Central at http://www-933.ibm.com/support/fixcentral/. To obtain access to Fix Central you will first need to register on: https://www.ibm.com/account/myibm/profile.do?page=reg.
Product Documentation
Product documentation continues to be available on the Clarity Systems Customer Care Portal at https://support.claritysystems.com/us/login/Pages/login.aspx.
When accessing the portal, customers will still be required to enter their Clarity Systems Login ID and password. If you have forgotten your login or password, use the Password Recovery.
Contact Clarity Systems Support
Customers can expect the same level of attention and service from our Customer Support team and should access Clarity Systems support resources as listed below:
- Call - Phone numbers are listed by country on Planetwide
Use the Information Management Software Support number for your country
- Login to the IBM SR Tool
Log Service Requests (Support cases) online
- Access Clarity Systems patches on Fix Central
Register at https://www.ibm.com/account/myibm/profile.do?page=reg to obtain a login
- Email Clarity Systems Support
Contact us at ClaritySupport@ca.ibm.com