Welcome Algo Assist Customers!
Questions about online support with IBM? Download and view the attached Algorithmics Support Client Experience Webinar Recording.
During the webinar, members of the Business Analytics Client Care Team discussed IBM's support model, how to navigate ibm.com for self-service support and common integration questions faced by newly acquired customers. Topics include:
· How to download products from the PAOnline site
· Your 6 designated IBM Contacts and their roles (Primary, Site Technical...etc)
· Impact of client roles on your interactions with IBM and online Support Services
· Online Self-Service Support Tools - Customizing Support Portal
· How to obtain product support - logging a Service Request online or by phone
Download and view the webinar recording or slides: